Front Desk & Sales Growth Specialist

Placing Heads Recruitment; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration package

Vibrant, supportive team culture

Modern offices close to public transit

Consistent weekday hours with work‑l‑i

Job summary

Placing Heads Recruitment in Melbourne seeks a proactive Receptionist / Customer Service Coordinator to be the welcoming voice of the team. You will manage calls, greet visitors, schedule appointments, and support front‑of‑house operations.

You will identify upselling opportunities, contribute to sales growth, and maintain high presentation standards for reception and meeting spaces. Proficiency in MS Office and excellent phone manner are essential.

Qualifications

• Proven experience in a receptionist, customer service, or front‑of‑house sales role.
• Strong ability to engage clients, spot upselling opportunities, and build relationships.
• Exceptional phone manner and written communication skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Highly organized, proactive, and detail‑oriented.

Responsibilities

• Front-of-House Excellence: Welcome visitors, manage calls, schedule appointments, and coordinate correspondence.
• Drive Sales & Upsell: Identify customer needs to cross‑sell and upsell products and services.
• Administrative Operations: Maintain presentation standards for reception and meeting spaces while delivering office administration.

Skills

Customer service

Upselling

Phone etiquette

Organisation

Reception experience

Tools

MS Office (Word, Excel, Outlook)

Job description

Placing Heads Recruitment in Melbourne seeks a proactive Receptionist / Customer Service Coordinator to be the welcoming voice of the team. You will manage calls, greet visitors, schedule appointments, and support front‑of‑house operations.

You will identify upselling opportunities, contribute to sales growth, and maintain high presentation standards for reception and meeting spaces. Proficiency in MS Office and excellent phone manner are essential.