Rail Training Coordinator & Student Support Specialist

Track Protection Services; Nambour; On-site; AUD 70,000 - 90,000; Full time

Job summary

Accell (RTO 32213) is a specialist rail industry Registered Training Organisation delivering nationally recognised training that keeps Australia’s rail workforce safe, skilled and compliant. We are looking for an organised Training Coordinator and Student Support Officer to join our team and keep training running smoothly.

You will schedule courses, process enrolments, verify USI and AVETMISS data, and provide learners with clear information before enrolment while supporting trainers and

Qualifications

• RTO administration experience, ideally 1–2 years.
• Understanding of the Standards for RTOs 2025 and compliance.
• Experience with aXcelerate or a similar LMS.
• Knowledge of Rail Industry Worker (RIW) requirements.
• Strong Microsoft Word and Excel skills.
• Excellent attention to detail and data accuracy.
• Clear written and verbal communication and phone manner.
• Ability to prioritise and manage a busy workload both independently and in a team.
• Student-centred approach with a genuine interest in supporting learners.

Responsibilities

• Schedule and coordinate courses across delivery locations.
• Process enrolments with USI verification and AVETMISS data.
• Provide learners with information before enrolment and conduct pre-training reviews.
• Support learners with enquiries and system navigation.
• Act as main support for trainers and assessors.
• Monitor attendance and maintain compliant learner files.
• Record complaints and appeals and support continuous improvement.
• Assist with marketing materials, website updates and general office duties.

Skills

RTO administration

Compliance knowledge

aXcelerate

RIW knowledge

MS Word & Excel

Attention to detail

Written & verbal communication

Workload management

Team collaboration

Tools

aXcelerate

Job description

Accell (RTO 32213) is a specialist rail industry Registered Training Organisation delivering nationally recognised training that keeps Australia’s rail workforce safe, skilled and compliant. We are looking for an organised Training Coordinator and Student Support Officer to join our team and keep training running smoothly.

You will schedule courses, process enrolments, verify USI and AVETMISS data, and provide learners with clear information before enrolment while supporting trainers and