RTO Training Coordinator and Student Support Officer

Track Protection Services; Nambour; On-site; AUD 70,000 - 90,000; Full time

Job summary

Accell (RTO 32213) is a specialist rail industry Registered Training Organisation delivering nationally recognised training that keeps Australia’s rail workforce safe, skilled and compliant. We are looking for an organised Training Coordinator and Student Support Officer to join our team and keep training running smoothly.

You will schedule courses, process enrolments, verify USI and AVETMISS data, and provide learners with clear information before enrolment while supporting trainers and

Qualifications

• RTO administration experience, ideally 1–2 years.
• Understanding of the Standards for RTOs 2025 and compliance.
• Experience with aXcelerate or a similar LMS.
• Knowledge of Rail Industry Worker (RIW) requirements.
• Strong Microsoft Word and Excel skills.
• Excellent attention to detail and data accuracy.
• Clear written and verbal communication and phone manner.
• Ability to prioritise and manage a busy workload both independently and in a team.
• Student-centred approach with a genuine interest in supporting learners.

Responsibilities

• Schedule and coordinate courses across delivery locations.
• Process enrolments with USI verification and AVETMISS data.
• Provide learners with information before enrolment and conduct pre-training reviews.
• Support learners with enquiries and system navigation.
• Act as main support for trainers and assessors.
• Monitor attendance and maintain compliant learner files.
• Record complaints and appeals and support continuous improvement.
• Assist with marketing materials, website updates and general office duties.

Skills

RTO administration

Compliance knowledge

aXcelerate

RIW knowledge

MS Word & Excel

Attention to detail

Written & verbal communication

Workload management

Team collaboration

Tools

aXcelerate

Job description

RTO Training Coordinator and Student Support Officer

About us
Accell (RTO 32213) is a specialist rail industry Registered Training Organisation, delivering nationally recognised training that keeps Australia’s rail workforce safe, skilled and compliant. We work with leading rail clients including Queensland Rail and ARTC, and we are proud of our quality delivery and student-centred approach to learning.

About the role
We are looking for an organised, detail-focused Training Coordinator and Student Support Officer to join our team. You will keep our training running smoothly, from scheduling courses and processing enrolments to supporting learners and trainers every step of the way. You will play a key part in maintaining compliant learner records and delivering a positive training experience, in line with the Standards for RTOs 2025.

What you will do

Schedule and coordinate courses across our delivery locations

Process enrolments accurately in aXcelerate, including USI verification and AVETMISS data

Give learners clear information before enrolment and coordinate pre-training reviews, including LLND checks

Support learners with enquiries and system navigation, and refer them to support services when needed

Act as the main support person for our trainers and assessors

Monitor attendance and progress, and maintain complete, compliant learner files

Record complaints and appeals, and support continuous improvement

Help with marketing materials, website updates and general office duties

About you

RTO administration experience, ideally one to two years

An understanding of the Standards for RTOs 2025 and RTO compliance

Experience with aXcelerate or a similar student management system (highly regarded)

Knowledge of Rail Industry Worker (RIW) requirements (highly regarded)

Strong skills in Microsoft Office, especially Word and Excel

Excellent attention to detail and accurate data entry

Clear, friendly written and verbal communication, and a good phone manner

The ability to prioritise, manage a busy workload and work both independently and as part of a team

A student-centred approach and a genuine interest in supporting learners

Be part of a respected, growing organisation in the rail industry

A supportive team environment with variety in your day

The chance to make a real difference to learners building careers in rail

Accell is committed to diversity and equal employment opportunity. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability and people from culturally diverse backgrounds.