Radiology Booking Centre Lead – Elevate Patient Experience

Radploy Pty Ltd; Geelong; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Paid Parental Leave

Fitness Passport

Employee Discounts

Recognition Programs

Referral Bonuses

Career Advancement

Community and Social Events

Free parking

Job summary

Integral Diagnostics (IDX Group) is seeking a Radiology Bookings Team Leader to oversee the Geelong Booking Centre, combining hands-on radiology bookings with leadership responsibilities. You will supervise the team, drive performance, and ensure high booking quality, workflow efficiency and patient experience.

Experience leading bookings or call-centre teams, knowledge of RIS/PACS, and strong reporting skills are essential.

Qualifications

• Proven experience in radiology bookings, patient access, or medical scheduling.
• Demonstrated leadership or supervisory experience in a bookings or call-centre environment.
• Experience with call KPIs such as average wait time, call abandonment, and productivity measures.
• An understanding of radiology modalities, referrals, and booking requirements.
• Experience with reporting, performance monitoring, and analysis.
• Confidence coaching, training, and supporting staff performance.
• Excellent communication and team engagement skills.
• Organisational skills and attention to detail.
• Comfortable working with RIS/PACS, booking systems, and phone platforms.

Responsibilities

• Coordinating day-to-day radiology bookings across modalities and sites
• Supervising the Booking Centre team, providing leadership, direction, and support
• Monitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivity
• Monitoring booking quality, workflow adherence, and service standards
• Preparing, reviewing, and analysing Booking Centre performance reports
• Supporting recruitment activities, including shortlisting, interviewing, and onboarding
• Leading and coordinating training for booking staff, including new starters and refresher training
• Acting as an escalation point for complex bookings and patient or referrer issues
• Supporting continuous improvement and standardisation across booking workflows

Skills

Radiology bookings

Leadership experience

KPI monitoring

Team coaching

Recruitment & onboarding

RIS/PACS familiarity

Reporting & analytics

Communication skills

Organisational skills

Booking systems

Phone platforms

Education

Relevant tertiary qualification or equivalent experience

Tools

RIS/PACS

Booking systems

Phone platforms

Job description

Integral Diagnostics (IDX Group) is seeking a Radiology Bookings Team Leader to oversee the Geelong Booking Centre, combining hands-on radiology bookings with leadership responsibilities. You will supervise the team, drive performance, and ensure high booking quality, workflow efficiency and patient experience.

Experience leading bookings or call-centre teams, knowledge of RIS/PACS, and strong reporting skills are essential.