Patient Experience & Booking Specialist

iDx; Melbourne; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Career pathways and mentorship

Traineeships in MRI and Sonography

Staff recognition & awards

Private health insurance discounts

Novated leasing options

Paid parental leave

Flexible working arrangements

Job summary

Capital Radiology & Integral Diagnostics (IDX) is expanding its Customer Service Centre in Berwick, VIC, offering full-time roles Monday–Friday. You will handle patient bookings, respond to enquiries, inform patients of preparations and costs, and coordinate referrals within a multidisciplinary team using the Visage RIS system.

The role emphasizes patient-first service, empathy, and accurate data entry, with opportunities for training and career progression within a supportive health-care

Qualifications

• Experience in medical reception or patient booking systems is preferred.
• Strong communication and empathy when handling patients and referrers.
• Ability to manage multiple tasks accurately in a busy clinic environment.

Responsibilities

• Answering telephone calls and responding to patient enquiries in a professional and sensitive manner
• Scheduling patient bookings and maximising appointment slots
• Informing patients of relevant preparation instructions, cost estimates, and the need for appropriate concession cards
• Actioning patient referrals as part of a multi-disciplinary team that includes Receptionists, Booking Centre Agents, Radiologists, Radiographers, Sonographers, and Nuclear Medicine Technologists
• Managing appointments using our state-of-the-art RIS system (Visage) to optimise clinic efficiency
• Quoting relevant fees and Medicare rebates to patients
• Ensuring patients are well-informed of preparation requirements before their visit
• Collaborating effectively with technical and support staff to ensure a smooth booking process
• Full-time position, working Monday to Friday

Skills

Customer service

Communication skills

Multitasking

Empathy

Data entry

Tools

Visage RIS

Job description

Capital Radiology & Integral Diagnostics (IDX) is expanding its Customer Service Centre in Berwick, VIC, offering full-time roles Monday–Friday. You will handle patient bookings, respond to enquiries, inform patients of preparations and costs, and coordinate referrals within a multidisciplinary team using the Visage RIS system.

The role emphasizes patient-first service, empathy, and accurate data entry, with opportunities for training and career progression within a supportive health-care