Radiology Bookings Team Lead - Elevate Scheduling

iDx; Geelong; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Paid Parental Leave

Fitness Passport

Employee Discounts

Recognition Programs

Referral Bonuses

Career Advancement

Community and Social Events

Job summary

Integral Diagnostics (IDX Group) in Geelong is seeking an experienced Radiology Bookings Team Leader to supervise our Booking Centre. This role blends hands-on radiology bookings with leadership duties to maintain booking quality, workflow efficiency and patient experience.

You will manage day-to-day operations, reporting, recruitment, and training while guiding a centralised Booking Centre team. Experience with RIS/PACS and call KPIs is essential; the role offers a supportive, patient-focused

Qualifications

• Proven experience in radiology bookings or medical scheduling.
• Leadership or supervisory experience in a bookings or call-centre setting.
• Experience with call KPIs like wait times and abandonment rates.
• Knowledge of radiology modalities, referrals, and booking requirements.

Responsibilities

• Coordinate day-to-day radiology bookings across modalities and sites.
• Supervise the Booking Centre team, providing leadership, direction and support.
• Monitor and manage call KPIs, including volumes, wait times, abandonment rates and productivity.
• Monitor booking quality, workflow adherence and service standards.
• Prepare, review and analyse Booking Centre performance reports.
• Support recruitment activities, including shortlisting, interviewing and onboarding.
• Lead and coordinate training for booking staff, including new starters and refresher training.
• Act as an escalation point for complex bookings and patient or referrer issues.
• Support continuous improvement and standardisation across booking workflows.

Skills

Radiology bookings

Leadership

Staff coaching

KPIs & reporting

Recruitment & training

Customer service

Communication

Organisational skills

Tools

RIS/PACS

Booking systems

Phone platforms

Job description

Integral Diagnostics (IDX Group) in Geelong is seeking an experienced Radiology Bookings Team Leader to supervise our Booking Centre. This role blends hands-on radiology bookings with leadership duties to maintain booking quality, workflow efficiency and patient experience.

You will manage day-to-day operations, reporting, recruitment, and training while guiding a centralised Booking Centre team. Experience with RIS/PACS and call KPIs is essential; the role offers a supportive, patient-focused