Radiology Booking Agent — Permanent, Weekdays

Integral Diagnostics (IDX); Geelong; On-site; AUD 55,000 - 65,000; Full time

Job summary

Integral Diagnostics (IDX Group) is seeking a Booking Agent in Geelong to be the first point of contact for patients in our Booking Centre. You will handle inbound calls, manage bookings, and provide information on pre-visit requirements in a supportive, patient-focused environment. Based in Geelong, this permanent full-time role offers office hours, Friday-to-Mri?

days? translates to a stable schedule and opportunities to develop within a leading medical imaging provider.

Qualifications

• Customer service experience in a call centre environment.
• Comfort with computerized systems and patient bookings.
• Ability to learn new software quickly.
• Empathy and clear communication with patients.

Responsibilities

• Take inbound calls and determine the required service.
• Handle bookings and enquiries efficiently.
• Notify patients of pre-visit requirements.
• Liaise with technical and support staff.
• Quote fees and Medicare rebate amounts.
• Book appointments at the relevant site.
• Assist with other tasks as needed.

Skills

Excellent communication

Call centre experience

Computer skills

Training mindset

Empathetic listener

Tools

RIS/PACS

Job description

Integral Diagnostics (IDX Group) is seeking a Booking Agent in Geelong to be the first point of contact for patients in our Booking Centre. You will handle inbound calls, manage bookings, and provide information on pre-visit requirements in a supportive, patient-focused environment. Based in Geelong, this permanent full-time role offers office hours, Friday-to-Mri?

days? translates to a stable schedule and opportunities to develop within a leading medical imaging provider.