Booking Centre Agent – Full-Time, Mon–Fri, Growth & Training

Lake Imaging Pty Ltd; Geelong; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Permanent full-time

Office hours (Mon–Fri)

Career development opportunities

In-house training provided

Values-based medical imaging provider

Job summary

Lake Imaging Geelong seeks a friendly Booking Agent to be the first point of contact for patients, handling inbound calls, managing bookings, and advising on pre-visit requirements at our Geelong site.

Ideal candidates will have excellent communication, patient-focused service, and comfort with computer systems. Prior medical reception or RIS/PACS experience is highly regarded, with in-house training provided.

Qualifications

• Excellent communication, articulates clearly and empathetically.
• Experience in customer service or high-volume call centre roles.
• Confident using computers and learning new systems quickly.
• Proactive attitude to training and development.
• Health/medical reception experience is highly regarded.
• RIS/PACS systems experience is highly regarded.

Responsibilities

• Take inbound calls and determine the required service.
• Handle bookings and enquiries efficiently.
• Notify patients of pre-visit requirements.
• Liaise with technical and support staff.
• Quote fees and Medicare rebate amounts.
• Book appointments at the relevant site.
• Assist with other tasks as needed.

Skills

Excellent communication

Phone skills

Customer service

High-volume calls

Computer literacy

Training mindset

Tools

RIS/PACS experience

Job description

Lake Imaging Geelong seeks a friendly Booking Agent to be the first point of contact for patients, handling inbound calls, managing bookings, and advising on pre-visit requirements at our Geelong site.

Ideal candidates will have excellent communication, patient-focused service, and comfort with computer systems. Prior medical reception or RIS/PACS experience is highly regarded, with in-house training provided.