Radio Systems Service Delivery Lead - Public Safety

Department of Justice and Community Safety; Melbourne; On-site; AUD 143,000 - 191,000; Full time

Job summary

The Department of Justice and Community Safety in Victoria seeks a Service Delivery Manager, Radio, to lead the technical and operational management of the state's radio systems. You will ensure reliable communications for public safety organisations and oversee performance against SLAs with external providers.

This fixed-term role requires extensive radio technology expertise, strong contract management skills, and close collaboration with the EMT&D division to deliver resilient digital

Qualifications

• Extensive technical experience with radio technologies.
• Experience with service providers and reviewing deliverables.
• Awareness of integration with mission-critical systems like CAD.

Responsibilities

• Manage technical and operational aspects for the state's radio systems.
• Oversee service provider performance against SLAs/KPIs and coordinate with contract management.
• Review and approve contractual technical deliverables.

Skills

Radio systems expertise

Service delivery management

Vendor/contract management

Incident & change management

Tools

CAD systems

Job description

The Department of Justice and Community Safety in Victoria seeks a Service Delivery Manager, Radio, to lead the technical and operational management of the state's radio systems. You will ensure reliable communications for public safety organisations and oversee performance against SLAs with external providers.

This fixed-term role requires extensive radio technology expertise, strong contract management skills, and close collaboration with the EMT&D division to deliver resilient digital