Service Delivery Manager - Radio

Department Of Justice And Community Safety; Melbourne; On-site; AUD 143,000 - 191,000; Full time

Job summary

The Department of Justice and Community Safety in Victoria seeks a Service Delivery Manager, Radio, to lead the technical and operational management of the state's radio systems. You will ensure reliable communications for public safety organisations and oversee performance against SLAs with external providers.

This fixed-term role requires extensive radio technology expertise, strong contract management skills, and close collaboration with the EMT&D division to deliver resilient digital

Qualifications

• Extensive technical experience with radio technologies.
• Experience with service providers and reviewing deliverables.
• Awareness of integration with mission-critical systems like CAD.

Responsibilities

• Manage technical and operational aspects for the state's radio systems.
• Oversee service provider performance against SLAs/KPIs and coordinate with contract management.
• Review and approve contractual technical deliverables.

Skills

Radio systems expertise

Service delivery management

Vendor/contract management

Incident & change management

Tools

CAD systems

Job description

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place. We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you. The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers We’re proud of the important work we do across Victoria.

Want to be part of it?

• Provide specialist technical and authoritative advice to support contract management and program delivery for agency stakeholders.
• Fixed term, full time up to 3 years opportunity to work with a high-performing and passionate team in the Victorian Public Service.
• VPS 6: $142,790 - $191,084 plus superannuation.

Emergency Management Victoria (EMV) is seeking a Service Delivery Manager, Radio, to provide a critical role within EM Technology and Data, DJCS Emergency Management. Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, is responsible for the overall coordination of the emergency management system in Victoria. EMV drives the integration of policy, strategy, operational coordination, and planning across Victoria's emergency management sector, contributing to safer, more resilient communities. EMV works closely with government and agencies across the emergency management portfolio. The organisation is led by the Deputy Secretary/ Chief Executive and Emergency Management Commissioner, Emergency Management Victoria and includes oversight of statutory entities and offices and the department's emergency management accountabilities.

Emergency Management Technology and Data (EMT&D) division is responsible for key Emergency sector common digital platforms for the emergency services sector. EMT&D is a trusted partner to emergency sector organisations, supporting the innovation and delivery of modern and effective Digital Infrastructure services tailored to the emergency sector's needs. Its main service functions include EM Strategic Planning and Business Development, EM Enterprise Architecture and Design, EM Digital Platforms and Products, EM Commercial management and Budget, EM Portfolio ,Program delivery, Data insights. EM Strategic Planning and Business Development Branch provides oversight of the development and implementation of the EM Sectors Digital Infrastructure Strategy. This includes governance of the EM Sectors roadmap and priorities. The Branch is also responsible for oversight of the EM Sectors' Digital Telecommunication services.

About the Role

• Manage technical and operational aspects for the State's radio systems which provide Public Safety Organisations with reliable communications capabilities
• Management of service provider technical performance according to Service Level Targets / Key Performance Indicators and collaborating with internal contract management team to address as required
• Manage the review and approval of contractual technical deliverables

About you

• Demonstrated extensive technical experience in the operation and technical aspects of radio technologies
• Demonstrated experience working with service providers and radio systems, including review and approval of service providers technical deliverables
• Awareness of system integration with other mission critical systems such as computer aided dispatch (CAD)
• Demonstrated experience in delivering service management operational services, focusing on incident and change mana

The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.

IMPORTANT INFORMATION: CHILD SAFE STATEMENT OF COMMITMENT

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.