Radio Systems Service Delivery Manager (Public Safety)

Department of Justice and Community Safety; Victoria; On-site; AUD 143,000 - 191,000; Full time

Job summary

Emergency Management Victoria (EMV) within the Department of Justice and Community Safety seeks a Service Delivery Manager, Radio, to manage the state radio systems, ensuring reliable public safety communications. You will oversee external providers, review technical deliverables, and coordinate with contract management on performance and changes.

The role requires extensive radio technology experience, familiarity with CAD integrations, and incident/change management capabilities to support

Qualifications

• Extensive technical experience in operation of radio technologies.
• Experience with service providers and reviewing deliverables.
• Knowledge of integration with critical systems like CAD.
• Experience delivering service management for incidents and changes.

Responsibilities

• Manage technical/operational aspects of the state's radio systems.
• Oversee service provider performance against SLAs and KPIs.
• Collaborate with contract management to address issues and deliverables.
• Review and approve contractual technical deliverables.

Skills

Radio technology

Service provider management

System integration

Incident management

Change management

Tools

CAD systems

Job description

Emergency Management Victoria (EMV) within the Department of Justice and Community Safety seeks a Service Delivery Manager, Radio, to manage the state radio systems, ensuring reliable public safety communications. You will oversee external providers, review technical deliverables, and coordinate with contract management on performance and changes.

The role requires extensive radio technology experience, familiarity with CAD integrations, and incident/change management capabilities to support