Service Delivery Manager - Radio

Department of Justice; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, is seeking a Service Delivery Manager, Radio, to lead the technical and operational aspects of the State's radio systems. You will ensure reliable communications for Public Safety Organisations and oversee service provider performance against SLAs.

Reporting to the EMT&D division, you will review contracts, approve technical deliverables, and collaborate with contract management teams to address issues.

Qualifications

• Extensive technical experience in the operation of radio technologies.
• Experience working with service providers and reviewing deliverables.
• Awareness of system integration with CAD and mission-critical systems.
• Experience delivering service management, focusing on incident and change management.

Responsibilities

• Manage technical and operational aspects for the State's radio systems.
• Manage service provider performance against SLAs and coordinate with the contract management team.
• Review and approve contractual technical deliverables.

Skills

Radio technologies

Vendor management

Contract management coordination

Incident management

Tools

CAD

Service Level Agreements

Job description

• Provide specialist technical and authoritative advice to support contract management and program delivery for agency stakeholders.
• Fixed term, full time up to 3 years opportunity to work with a high-performing and passionate team in the Victorian Public Service.

Emergency Management Victoria (EMV) is seeking a Service Delivery Manager, Radio, to provide a critical role within EM Technology and Data, DJCS Emergency Management.

Emergency Management Victoria

Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, is responsible for the overall coordination of the emergency management system in Victoria. EMV drives the integration of policy, strategy, operational coordination, and planning across Victoria's emergency management sector, contributing to safer, more resilient communities.

EMV works closely with government and agencies across the emergency management portfolio. The organisation is led by the Deputy Secretary/ Chief Executive and Emergency Management Commissioner, Emergency Management Victoria and includes oversight of statutory entities and offices and the department's emergency management accountabilities.

Emergency Management Technology and Data Division

The Emergency Management Technology and Data (EMT&D) division is responsible for key Emergency sector common digital platforms for the emergency services sector. EMT&D is a trusted partner to emergency sector organisations, supporting the innovation and delivery of modern and effective Digital Infrastructure services tailored to the emergency sector's needs. Its main service functions include EM Strategic Planning and Business Development, EM Enterprise Architecture and Design, EM Digital Platforms and Products, EM Commercial management and Budget, EM Portfolio ,Program delivery, Data insights.

EM Strategic Planning and Business Development Branch

The Strategic Planning and business development branch provide oversight of the development and implementation of the EM Sectors Digital Infrastructure Strategy. This includes governance of the EM Sectors roadmap and priorities. The Branch is also responsible for oversight of the EM Sectors' Digital Telecommunication services.

About the Role

Some of your duties will include:

• Manage technical and operational aspects for the State's radio systems which provide Public Safety Organisations with reliable communications capabilities
• Management of service provider technical performance according to Service Level Targets / Key Performance Indicators and collaborating with internal contract management team to address as required
• Manage the review and approval of contractual technical deliverables

About you

To be successful in this role, you will have:

• Demonstrated extensive technical experience in the operation and technical aspects of radio technologies
• Demonstrated experience working with service providers and radio systems, including review and approval of service providers technical deliverables
• Awareness of system integration with other mission critical systems such as computer aided dispatch (CAD)
• Demonstrated experience in delivering service management operational services, focusing on incident and change mana

The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.