Service Delivery Manager - Radio

Department of Justice and Community Safety, Victoria; Melbourne; On-site; AUD 143,000 - 191,000; Full time

Job summary

Emergency Management Victoria is seeking a Service Delivery Manager, Radio, to provide specialist technical and authoritative advice to support contract management and program delivery for agency stakeholders. You will manage the State's radio systems, monitor service provider performance against SLAs and KPIs, and review and approve contractual technical deliverables.

The role sits in the EMT&D division on a fixed-term basis, offering a collaborative, high-performing team environment within the

Qualifications

• Extensive technical experience in operation of radio technologies.
• Experience working with service providers and reviewing technical deliverables.
• Awareness of interface with CAD and other mission-critical systems.
• Experience delivering service management operational services (incidents and changes).

Responsibilities

• Manage technical and operational aspects for the State's radio systems.
• Oversee service provider technical performance against SLAs/KPIs and collaborate with internal contract management team to address as required.
• Review and approve contractual technical deliverables.

Skills

Radio systems

Service providers

Incident management

Change management

Job description

Emergency Management Victoria (EMV) is seeking a Service Delivery Manager, Radio, to provide a critical role within EM Technology and Data, DJCS Emergency Management.

About This Role

• Provide specialist technical and authoritative advice to support contract management and program delivery for agency stakeholders.
• Fixed term, full time up to 3 years opportunity to work with a high-performing and passionate team in the Victorian Public Service.
• VPS 6: $142,790 - $191,084 plus superannuation.

Emergency Management Victoria

Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, is responsible for the overall coordination of the emergency management system in Victoria. EMV drives the integration of policy, strategy, operational coordination, and planning across Victoria's emergency management sector, contributing to safer, more resilient communities.

EMV works closely with government and agencies across the emergency management portfolio. The organisation is led by the Deputy Secretary/ Chief Executive and Emergency Management Commissioner, Emergency Management Victoria and includes oversight of statutory entities and offices and the department's emergency management accountabilities.

Emergency Management Technology and Data Division

The Emergency Management Technology and Data (EMT&D) division is responsible for key Emergency sector common digital platforms for the emergency services sector. EMT&D is a trusted partner to emergency sector organisations, supporting the innovation and delivery of modern and effective Digital Infrastructure services tailored to the emergency sector's needs. Its main service functions include EM Strategic Planning and Business Development, EM Enterprise Architecture and Design, EM Digital Platforms and Products, EM Commercial management and Budget, EM Portfolio ,Program delivery, Data insights.

EM Strategic Planning and Business Development Branch

The Strategic Planning and business development branch provide oversight of the development and implementation of the EM Sectors Digital Infrastructure Strategy. This includes governance of the EM Sectors roadmap and priorities. The Branch is also responsible for oversight of the EM Sectors' Digital Telecommunication services.

About The Role

Some of your duties will include:

• Manage technical and operational aspects for the State's radio systems which provide Public Safety Organisations with reliable communications capabilities
• Management of service provider technical performance according to Service Level Targets / Key Performance Indicators and collaborating with internal contract management team to address as required
• Manage the review and approval of contractual technical deliverables

About You

• Demonstrated extensive technical experience in the operation and technical aspects of radio technologies
• Demonstrated experience working with service providers and radio systems, including review and approval of service providers technical deliverables
• Awareness of system integration with other mission critical systems such as computer aided dispatch (CAD)
• Demonstrated experience in delivering service management operational services, focusing on incident and change mana

Important Information

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.