Service Delivery Manager - Radio

Department of Justice and Community Safety; Victoria; Presencial; AUD 143 000 - 191 000; Tempo integral

Resumo da oferta

Emergency Management Victoria (EMV) within the Department of Justice and Community Safety seeks a Service Delivery Manager, Radio, to manage the state radio systems, ensuring reliable public safety communications. You will oversee external providers, review technical deliverables, and coordinate with contract management on performance and changes.

The role requires extensive radio technology experience, familiarity with CAD integrations, and incident/change management capabilities to support

Qualificações

• Extensive technical experience in operation of radio technologies.
• Experience with service providers and reviewing deliverables.
• Knowledge of integration with critical systems like CAD.
• Experience delivering service management for incidents and changes.

Responsabilidades

• Manage technical/operational aspects of the state's radio systems.
• Oversee service provider performance against SLAs and KPIs.
• Collaborate with contract management to address issues and deliverables.
• Review and approve contractual technical deliverables.

Conhecimentos

Radio technology

Service provider management

System integration

Incident management

Change management

Ferramentas

CAD systems

Descrição da oferta de emprego

Provide specialist technical and authoritative advice to support contract management and program delivery for agency stakeholders.Fixed term, full time up to 3 years opportunity to work with a high-performing and passionate team in the Victorian Public Service.VPS 6: $142,790 - $191,084 plus superannuation.Emergency Management Victoria (EMV) is seeking a Service Delivery Manager, Radio, to provide a critical role within EM Technology and Data, DJCS Emergency Management.Emergency Management VictoriaEmergency Management Victoria (EMV), within the Department of Justice and Community Safety, is responsible for the overall coordination of the emergency management system in Victoria. EMV drives the integration of policy, strategy, operational coordination, and planning across Victoria's emergency management sector, contributing to safer, more resilient communities.EMV works closely with government and agencies across the emergency management portfolio. The organisation is led by the Deputy Secretary/ Chief Executive and Emergency Management Commissioner, Emergency Management Victoria and includes oversight of statutory entities and offices and the department's emergency management accountabilities.Emergency Management Technology and Data DivisionThe Emergency Management Technology and Data (EMT&D) division is responsible for key Emergency sector common digital platforms for the emergency services sector. EMT&D is a trusted partner to emergency sector organisations, supporting the innovation and delivery of modern and effective Digital Infrastructure services tailored to the emergency sector's needs. Its main service functions include EM Strategic Planning and Business Development, EM Enterprise Architecture and Design, EM Digital Platforms and Products, EM Commercial management and Budget, EM Portfolio ,Program delivery, Data insights.EM Strategic Planning and Business Development BranchThe Strategic Planning and business development branch provide oversight of the development and implementation of the EM Sectors Digital Infrastructure Strategy. This includes governance of the EM Sectors roadmap and priorities. The Branch is also responsible for oversight of the EM Sectors' Digital Telecommunication services.About the RoleSome of your duties will include:Manage technical and operational aspects for the State's radio systems which provide Public Safety Organisations with reliable communications capabilitiesManagement of service provider technical performance according to Service Level Targets / Key Performance Indicators and collaborating with internal contract management team to address as requiredManage the review and approval of contractual technical deliverablesTo learn more about this role before applying, please read the attached position description.About youTo be successful in this role, you will have:Demonstrated extensive technical experience in the operation and technical aspects of radio technologiesDemonstrated experience working with service providers and radio systems, including review and approval of service providers technical deliverablesAwareness of system integration with other mission critical systems such as computer aided dispatch (CAD)Demonstrated experience in delivering service management operational services, focusing on incident and change manaHow to ApplyPlease click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.IMPORTANT INFORMATION:CHILD SAFE STATEMENT OF COMMITMENT:The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.