Radio Systems Service Delivery Manager

Department of Justice and Community Safety, Victoria; Melbourne; On-site; AUD 143,000 - 191,000; Full time

Job summary

Emergency Management Victoria is seeking a Service Delivery Manager, Radio, to provide specialist technical and authoritative advice to support contract management and program delivery for agency stakeholders. You will manage the State's radio systems, monitor service provider performance against SLAs and KPIs, and review and approve contractual technical deliverables.

The role sits in the EMT&D division on a fixed-term basis, offering a collaborative, high-performing team environment within the

Qualifications

• Extensive technical experience in operation of radio technologies.
• Experience working with service providers and reviewing technical deliverables.
• Awareness of interface with CAD and other mission-critical systems.
• Experience delivering service management operational services (incidents and changes).

Responsibilities

• Manage technical and operational aspects for the State's radio systems.
• Oversee service provider technical performance against SLAs/KPIs and collaborate with internal contract management team to address as required.
• Review and approve contractual technical deliverables.

Skills

Radio systems

Service providers

Incident management

Change management

Job description

Emergency Management Victoria is seeking a Service Delivery Manager, Radio, to provide specialist technical and authoritative advice to support contract management and program delivery for agency stakeholders. You will manage the State's radio systems, monitor service provider performance against SLAs and KPIs, and review and approve contractual technical deliverables.

The role sits in the EMT&D division on a fixed-term basis, offering a collaborative, high-performing team environment within the