Quality & Compliance Coordinator — Meaningful Social Impact

Social Futures; Lismore; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Meaningful work

Collaborative team culture

Professional development and growth

Competitive salary packaging and well­

wellness benefits

Job summary

Social Futures in Lismore is seeking a Quality & Compliance Coordinator to drive consistent quality, compliance, accreditation and policy across our organisation from our Lismore office. You will support audits, review incidents and risks, contribute to the QMS, and collaborate across teams to strengthen service quality and risk management while handling sensitive case notes with professionalism.

The role requires experience in QA within community services, attention to detail, strong data

Qualifications

• Experience in a Quality and Compliance role within community/human services.
• Attention to detail and accuracy.
• Strong understanding of QA, accreditation, auditing, risk and incident management processes.
• Experience contributing to operational reviews, investigations and continuous improvement.
• Ability to use QMS data to identify trends, risks and opportunities.
• Sound judgment and emotional resilience when handling sensitive case material.

Responsibilities

• Support quality assurance, contract management and accreditation processes across the organisation.
• Coordinate and contribute to internal and external audits, reviews and investigations for continuous improvement.
• Review incidents, risks, complaints and service documentation to identify trends and improve risk management.
• Contribute to the ongoing development and effectiveness of the QMS, analysing data and monitoring outcomes.
• Collaborate across teams to strengthen quality, compliance and risk management practices.
• Review sensitive case material with professionalism and discretion.

Skills

Quality assurance

Auditing

Risk management

Incident management

QMS data analysis

Tools

QMS software

Job description

Social Futures in Lismore is seeking a Quality & Compliance Coordinator to drive consistent quality, compliance, accreditation and policy across our organisation from our Lismore office. You will support audits, review incidents and risks, contribute to the QMS, and collaborate across teams to strengthen service quality and risk management while handling sensitive case notes with professionalism.

The role requires experience in QA within community services, attention to detail, strong data