Quality & Compliance Lead - Community Services & Audits

Social Futures Ltd; Lismore; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Meaningful work

Collaborative culture

Career growth

Salary packaging

Résumé du poste

Social Futures Ltd in Lismore seeks a Quality & Compliance Coordinator to drive quality across the organisation. You will support QA, audits, and the QMS, analyze incidents and risks, and work with teams to improve service quality, including sensitive matters affecting youth and family services.

This is a full-time permanent role in our Lismore office. You will collaborate with multidisciplinary teams, contribute to continuous improvement initiatives, and ensure services meet contractual and

Qualifications

• Previous experience in a Quality and Compliance role within community/human services.
• Attention to detail and accuracy.
• Strong understanding of quality assurance, accreditation, auditing, risk management and incident management processes.
• Experience contributing to operational reviews, investigations, complaints management and continuous improvement initiatives.
• Confidence using quality management systems (QMS) and analysing data to identify trends, risks and opportunities for improvement.
• Sound judgement, maturity and emotional resilience when reviewing sensitive and complex case material.
• A collaborative and adaptable approach, with the ability to work across teams and respond to changing organisational priorities.

Responsabilités

• Support quality assurance, contract management and accreditation processes to ensure services meet contractual, regulatory and organisational requirements.
• Coordinate and contribute to internal and external audits, operational reviews and investigations, identifying opportunities for continuous improvement.
• Review incidents, risks, complaints and service documentation to identify trends, support effective risk management and strengthen service quality.
• Contribute to the ongoing development and effectiveness of the Quality Management System (QMS), including analysing data, monitoring outcomes and identifying areas for improvement.
• Work collaboratively across teams to strengthen quality, compliance and risk management practices, providing support and guidance where needed.
• Review sensitive and complex case notes, service summaries and client files involving issues such as youth, mental health, alcohol and other drugs, domestic and family violence, trauma and child safety, bringing sound judgement, professionalism and emotional resilience to this work.

Connaissances

Quality assurance

Auditing

Risk management

Data analysis

Team collaboration

Outils

QMS software

Description du poste

Social Futures Ltd in Lismore seeks a Quality & Compliance Coordinator to drive quality across the organisation. You will support QA, audits, and the QMS, analyze incidents and risks, and work with teams to improve service quality, including sensitive matters affecting youth and family services.

This is a full-time permanent role in our Lismore office. You will collaborate with multidisciplinary teams, contribute to continuous improvement initiatives, and ensure services meet contractual and