Quality and Compliance Coordinator

Home Care Assistance; Gosford; On-site; AUD 90,000 - 110,000; Full time

Job summary

Home Care Assistance is seeking a Quality and Compliance Coordinator to oversee quality, governance, compliance, risk management, incident handling, complaints management and continuous improvement activities.

Working with the Clinical, Quality and Compliance Manager, the role supports internal audits, policy development and governance reporting while ensuring regulatory compliance and audit readiness across the organisation.

Qualifications

• Compliance experience in regulated settings.
• Experience in aged or community care preferred.
• Strong organisation, tracking and documentation skills.
• Ability to identify risk and escalate appropriately.
• Knowledge of quality management, compliance and governance principles.
• Familiarity with aged care reforms and quality standards.
• Experience maintaining registers, compliance tracking or coordinating projects.
• Strong analytical, problem-solving and critical thinking abilities.
• Excellent attention to detail and written communication.
• Clear, audience-appropriate communication style.

Responsibilities

• Assist in implementing and monitoring the Quality Management Framework.
• Support compliance with aged care legislation, standards and funding.
• Maintain quality registers, compliance records, audit schedules and governance docs.
• Monitor quality and compliance activities to meet deadlines.
• Coordinate incident, feedback and complaints management from receipt to closure.
• Maintain incident, complaints, feedback and corrective action registers.
• Coordinate internal audits and assist with planning, evidence collection and reporting.
• Draft, review and maintain policies, procedures, forms and governance documents.
• Assist with governance reports for committees, leadership and Board.
• Liaise with Care Partners, Managers and stakeholders on quality and compliance matters.

Skills

Compliance experience

Aged care/community care exposure

Organisational skills

Documentation skills

Risk identification

Quality management knowledge

Aged care reforms awareness

Registers & tracking

Analytical thinking

Written communication

Job description

Home Care Assistance is seeking a motivated individual to support the delivery of high quality, client focused, home based aged care services, while promoting positive and inspirational engagement with our staff.

About the Role:

The Quality and Compliance Coordinator is responsible for coordinating and supporting the organisation's quality, governance, compliance, risk management, incident management, complaints management, and continuous improvement activities. The role plays a key operational role in maintaining regulatory compliance, supporting audit readiness, managing quality systems, coordinating complaints and incidents, preparing regulatory documentation, and assisting with responses to the Aged Care Quality and Safety Commission (ACQSC). Working closely with the Clinical, Quality and Compliance Manager, the role supports internal audits, policy and procedure development, continuous improvement initiatives, governance reporting, and organisational quality systems.

Key responsibilities

• Assist in the implementation and monitoring of the organisation's Quality Management Framework
• Support compliance with aged care legislation, standards, funding requirements, and organisational policies
• Maintain quality registers, compliance records, audit schedules, and governance documentation
• Monitor quality and compliance activities to ensure actions are completed within required timeframes
• Coordinate the organisation's incident, feedback, and complaints management processes from receipt through to closure
• Maintain incident, complaints, feedback, and corrective action registers
• Coordinate internal audit activities across the organisation and assist with audit planning, scheduling, evidence collection, reporting, and follow-up actions
• Draft, review, update, and maintain organisational policies, procedures, forms, and governance documents
• Assist with the preparation of reports for governance committees, leadership, and the Board
• Liaise with Care Partners, Managers, providers, and stakeholders regarding quality and compliance matters

About you

• Compliance experience
• Experience in aged care or community care settings
• Strong organisational, tracking, and documentation skills
• Ability to identify risk and elevate appropriately
• Strong understanding of quality management, compliance, and clinical governance principles
• Familiarity with aged care reforms and quality standards
• Experience managing registers, compliance tracking, or project coordination
• Strong analytical, critical thinking and problem-solving skills
• Excellent attention to detail and written communication skills
• Ability to communicate clearly and concisely, varying communication style depending upon the audience