Quality And Compliance Coordinator

Social Futures; Lismore; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Meaningful work

Collaborative team culture

Professional development and growth

Competitive salary packaging and well­

wellness benefits

Job summary

Social Futures in Lismore is seeking a Quality & Compliance Coordinator to drive consistent quality, compliance, accreditation and policy across our organisation from our Lismore office. You will support audits, review incidents and risks, contribute to the QMS, and collaborate across teams to strengthen service quality and risk management while handling sensitive case notes with professionalism.

The role requires experience in QA within community services, attention to detail, strong data

Qualifications

• Experience in a Quality and Compliance role within community/human services.
• Attention to detail and accuracy.
• Strong understanding of QA, accreditation, auditing, risk and incident management processes.
• Experience contributing to operational reviews, investigations and continuous improvement.
• Ability to use QMS data to identify trends, risks and opportunities.
• Sound judgment and emotional resilience when handling sensitive case material.

Responsibilities

• Support quality assurance, contract management and accreditation processes across the organisation.
• Coordinate and contribute to internal and external audits, reviews and investigations for continuous improvement.
• Review incidents, risks, complaints and service documentation to identify trends and improve risk management.
• Contribute to the ongoing development and effectiveness of the QMS, analysing data and monitoring outcomes.
• Collaborate across teams to strengthen quality, compliance and risk management practices.
• Review sensitive case material with professionalism and discretion.

Skills

Quality assurance

Auditing

Risk management

Incident management

QMS data analysis

Tools

QMS software

Job description

Job Type: Permanent - Full Time

Location: Lismore

Job Category: Community Services & Development,Legal & Compliance

Social Futures is a leading community service organisation and registered community housing provider with 50 years’ experience creating positive social change. We work with communities, organisations and government to build inclusive communities where everyone is valued and supported.

We are seeking a Quality & Compliance Coordinator on a Full Time, permanent basis in our Lismore office to help make a positive social change, together.

The Quality and Compliance Coordinator works across the organisation to drive a consistent approach to quality, compliance, accreditation, policy and processes across the organisation, that ensures high-quality service provision and improves organisational efficiency and outcomes.

Why join us?

• Meaningful work that makes a difference
• Supportive and collaborative team culture
• Professional development and career growth opportunities
• Competitive salary, salary packaging and wellness benefits

Job Description

What you'll be doing

• Support quality assurance, contract management and accreditation processes to ensure services meet contractual, regulatory and organisational requirements.
• Coordinate and contribute to internal and external audits, operational reviews and investigations, identifying opportunities for continuous improvement.
• Review and analyse incidents, risks, complaints and service documentation to identify trends, support effective risk management and strengthen service quality.
• Contribute to the ongoing development and effectiveness of the Quality Management System (QMS), including analysing data, monitoring outcomes and identifying areas for improvement.
• Work collaboratively across teams to strengthen quality, compliance and risk management practices, providing support and guidance where needed.
• Review sensitive and complex case notes, service summaries and client files involving issues such as youth, mental health, alcohol and other drugs, domestic and family violence, trauma and child safety, bringing sound judgement, professionalism and emotional resilience to this work.

Desired Skills And Experience

What we're looking for

• Previous experience in a Quality and Compliance role within a community services or human services setting.
• Attention to detail and accuracy.
• Strong understanding of quality assurance, accreditation, auditing, risk management and incident management processes.
• Experience contributing to operational reviews, investigations, complaints management and continuous improvement initiatives.
• Confidence using quality management systems (QMS) and analysing data to identify trends, risks and opportunities for improvement.
• Sound judgement, maturity and emotional resilience when reviewing sensitive and complex case material, including matters involving mental health, trauma, child safety and domestic and family violence.
• A collaborative and adaptable approach, with the ability to work across teams and respond to changing organisational priorities.

Social Futures is committed to building an inclusive workplace where everyone feels valued, respected, and supported to thrive. We actively encourage applications from key communities, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTIQSB+ people, and those with lived experience and expertise. We are committed to providing an accessible recruitment process and encourage candidates to request reasonable adjustments if needed.