Quality and Compliance Officer

ISS Facility Services Australia and New Zealand; Lismore, Goonellabah; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Career development

Training opportunities

Autonomy in role

Job summary

ISS Facility Services Australia and New Zealand is seeking a proactive Quality & Compliance Officer to support a major facilities management contract across the North Coast region, including Goonellabah and Lismore. The role focuses on quality systems, compliance, WHS and continuous improvement across multiple sites.

You will work with operational teams to ensure services meet contractual, legislative and industry standards, maintain records, and deliver compliance initiatives while engaging

Qualifications

• Experience in quality, compliance, WHS or auditing.
• Strong organisational and administrative skills.
• Excellent communication and stakeholder engagement abilities.
• High attention to detail and analytical capability.
• Experience preparing reports and maintaining compliance documentation.
• A current Australian Driver Licence.
• Ability to work independently across multiple sites and priorities.

Responsibilities

• Conduct site inspections, quality audits and compliance reviews
• Monitor service delivery against contractual requirements and KPIs
• Investigate non-conformances and support corrective action planning
• Assist with WHS activities, risk assessments and incident investigations
• Maintain compliance records, registers and reports
• Provide compliance advice and support to frontline teams
• Deliver toolbox talks and compliance awareness initiatives
• Support continuous improvement projects and quality initiatives
• Maintain Test & Tag compliance records and documentation
• Build positive relationships with clients, subcontractors and internal stakeholders

Skills

Quality & Compliance

WHS

Auditing

Reports preparation

Stakeholder engagement

Education

Electrical Test & Tag Certification

Internal Auditor qualifications

First Aid Certificate

Job description

Job no: 541448
Work type: Full time
Location: Lismore, North Coast NSW
Categories: Cleaning, Facility Management/Engineering

Location: Goonellabah NSW
Employment Type: Full-Time/12-month fixed term contract

The Opportunity

We're looking for a proactive and detail-oriented Quality & Compliance Officer to join our team supporting a major facilities management contract across the North Coast region.

This role is ideal for someone who is passionate about quality systems, compliance, workplace safety and continuous improvement. You'll work closely with operational teams to ensure services are delivered in line with contractual obligations, legislative requirements and industry best practice.

Key Responsibilities

• Conduct site inspections, quality audits and compliance reviews
• Monitor service delivery against contractual requirements and key performance indicators
• Investigate non-conformances and support corrective action planning
• Assist with WHS activities, risk assessments and incident investigations
• Maintain accurate compliance records, registers and reports
• Provide compliance advice and support to frontline teams
• Deliver toolbox talks and compliance awareness initiatives
• Support continuous improvement projects and quality initiatives
• Maintain Test & Tag compliance records and documentation
• Build positive working relationships with clients, subcontractors and internal stakeholders

About You

To be successful in this role, you will have:

• Experience in quality, compliance, WHS, auditing or a related discipline
• Strong organisational and administrative skills
• Excellent communication and stakeholder engagement abilities
• High attention to detail and analytical capability
• Experience preparing reports and maintaining compliance documentation
• A current Australian Driver Licence
• The ability to work independently across multiple sites and priorities

Desirable Qualifications & Experience

• Electrical Test & Tag Certification (AS/NZS 3760)
• Internal Auditor qualifications (ISO 9001, ISO 14001 and/or ISO 45001)
• First Aid Certificate
• Experience within facilities management, asset management or multi-site service environments

What's on Offer?

• Opportunity to make a meaningful impact across a large and diverse contract
• Supportive and collaborative team environment
• Professional development and training opportunities
• Varied role with autonomy and stakeholder engagement
• Company vehicle
• Career development within a growing organisation

Advertised: 23 Oct 2026 AUS Eastern Daylight Time
Applications close: