Quality & Compliance Lead

Liberty Community Connect; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Liberty Community Connect is seeking an experienced Quality & Compliance Lead to oversee our quality management, risk, governance, accreditation and regulatory compliance frameworks. This role is a key member of the Senior Leadership Team, driving continuous improvement and audit readiness to ensure safe, high quality and accountable service delivery.

The Lead will develop a comprehensive Quality Framework, contribute to Risk and Governance development, and ensure compliance with regulatory

Qualifications

• Relevant tertiary qualifications and/or demonstrated experience in quality management, governance, risk management, compliance.
• Proven track record in implementing and managing quality, risk and governance principles.
• Ability to train employees across levels on Quality Management and Governance systems.
• Policy and procedure review and development experience.
• Strong analytical, written and verbal communication for high level reports and briefs.
• Qualifications in administration or equivalent experience.
• High level of customer service skills where applicable.
• Strong IT literacy and quick learning of organisation programs.

Responsibilities

• Develop and implement a comprehensive Quality Framework including accreditation.
• Contribute to Risk Management and Governance Framework development.
• Ensure compliance with legislative and regulatory frameworks.
• Support audit readiness and continuous improvement across systems.
• Provide strategic advice and resources to Senior Leadership Team.

Skills

Quality management

Governance

Risk management

Policy development

Training employees

Communication

MS Office

Elmo

AlayaCare

Analytical skills

Report writing

NDIS screening

National Police Check

Driver's license

Reliable vehicle

Education

Relevant tertiary qualifications in quality/gov/risk/compliance

Administration certificate/qualifications

Tools

Microsoft Office

Excel

Publisher

Word

Elmo

AlayaCare

Job description

Liberty Community Connect is seeking an experienced Quality & Compliance Lead to oversee our quality management, risk, governance, accreditation and regulatory compliance frameworks. As a key member of the Senior Leadership Team, you will drive continuous improvement, support audit readiness, strengthen organisational systems and provide strategic advice to ensure safe, high-quality and accountable service delivery. This is an opportunity to make a meaningful impact across a community-focused organisation.

The Quality & Compliance Lead plays a key role in the development and implementation of a comprehensive Quality Framework including accreditation along with other standards relevant to support high quality, safe and effective service delivery. In addition, the role will significantly contribute to the organisation's approach and management of risk and governance, including assisting with the development of the Risk Management Framework and Governance & Compliance Framework. The Quality & Compliance Lead will also have an obligation to ensure compliance with a range of relevant legislative and regulatory frameworks, and to ensure that Senior Leadership Team are provided with appropriate resources, knowledge, information and support to carry out their duties effectively.

• Relevant tertiary qualifications and/or demonstrated experience in quality management, governance, risk management, compliance or other related fields
• Proven track record in implementing and managing quality, risk and governance principles and practice standards
• An ability to train and educate employees across all levels in the requirements within the organisation in the requirements of Quality Management systems and/or Risk & Governance systems
• Demonstrated skills in policy and procedure review and development
• Be highly articulate and possess exemplary critical thinking and communication skills, including the ability to analyse, summarise information into a digestible format and effectively present it in high level reports, briefs and educational materials to individuals and groups
• Relevant certificate/qualifications in administration and/or demonstrated equivalent experience
• Expertise and competency sufficient to undertake the range of duties required
• Demonstrated high level of skills in customer service (where applicable)
• Communication and literacy – both oral and written
• Computers – Microsoft Office, Excel, Publisher, Word and the ability to quickly learn specific programs of the organisation, Elmo, AlayaCare
• National Police Check
• NDIS screening
• Driver's license in the state of residency
• Reliable comprehensively insured and registered vehicle