Public-Safety Security Officer (Mon–Fri Casual)

Certis-f2763f46; Kingaroy; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Flexible casual employment

Mon-Fri day shifts

Career development program

Employee discounts & wellbeing support

Job summary

Certis Security Australia is seeking Security Officers for a high-profile government services site in Kingaroy, Queensland. The role is frontline, requiring professionalism and excellent customer service to keep the public-facing environment safe and compliant.

Shifts are primarily Monday to Friday during business hours, with a casual employment type and a daytime roster. You will manage access points, monitor movements, de-escalate incidents, and deliver a welcoming, professional experience

Qualifications

• Previous experience in customer service, security or a public-facing role.
• Strong communication and interpersonal skills.
• Ability to manage conflict and difficult situations professionally.
• Excellent customer service focus and professional presentation.
• Strong attention to detail and reporting skills.
• Ability to work independently and follow site procedures.
• Flexible availability and reliability.
• Ability to remain calm and professional in fast-paced or sensitive environments.

Responsibilities

• Manage access points and maintain a safe, secure environment.
• Monitor customer movements across the site.
• Deliver exceptional customer service and assistance.
• Identify and respond to security incidents appropriately.
• De-escalate challenging situations calmly and professionally.
• Support emergency response procedures when required.
• Conduct security checks and maintain site compliance.
• Complete incident reports and daily activity records.
• Build positive relationships with staff, customers and the public.
• Maintain a strong safety-first approach at all times.

Skills

Customer service

Security

Communication

Professional presentation

Attention to detail

Reporting

Education

QLD Security Licence (Unarmed & Crowd Control)

First Aid Certificate & CPR

National Police Check

Job description

Certis Security Australia is seeking Security Officers for a high-profile government services site in Kingaroy, Queensland. The role is frontline, requiring professionalism and excellent customer service to keep the public-facing environment safe and compliant.

Shifts are primarily Monday to Friday during business hours, with a casual employment type and a daytime roster. You will manage access points, monitor movements, de-escalate incidents, and deliver a welcoming, professional experience