Public-Facing Security Officer (Mon–Fri Casual)

Certis-f2763f46; Hervey Bay; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Flexible casual hours

Mon–Fri roster

Public-facing role

High Potential Development Program

Retail discounts

Wellbeing support (EAP)

Inclusive team culture

Job summary

Certis Security Australia is seeking dedicated Security Officers for a casual, public-facing role in Hervey Bay, Queensland. You will manage access, ensure safety, and deliver excellent customer service to government service site visitors and staff.

Ideal candidates have security or customer service experience, strong communication, and the ability to remain calm in challenging situations. Shift pattern is Monday to Friday during business hours with no overnights.

Qualifications

• Experience in customer service, security, or public-facing roles.
• Excellent communication and interpersonal skills.
• Ability to stay calm and professional in fast-paced environments.

Responsibilities

• Manage access points and maintain a safe environment.
• Monitor movements and assist visitors.
• Deliver exceptional customer service.
• Identify and respond to security incidents.
• De-escalate challenging situations calmly.
• Support emergency procedures when required.
• Complete incident reports and logs.

Skills

Customer service

Communication skills

Conflict management

Professional presentation

Attention to detail

Job description

Certis Security Australia is seeking dedicated Security Officers for a casual, public-facing role in Hervey Bay, Queensland. You will manage access, ensure safety, and deliver excellent customer service to government service site visitors and staff.

Ideal candidates have security or customer service experience, strong communication, and the ability to remain calm in challenging situations. Shift pattern is Monday to Friday during business hours with no overnights.