Frontline Security & Customer Service Officer (Day Shifts)

Certis Group; Townsville City; On-site; AUD 33,000 - 44,000; Part time

Job summary

Certis Security Australia is seeking professional Security Officers to support a high-profile government services site in Townsville and Aitkenvale, Queensland. This casual role offers weekday day shifts and a frontline position focused on safety, customer service and professional conduct.

You will manage access points, monitor movements, respond to incidents and deliver an exceptional experience while upholding site procedures and security protocols.

Qualifications

• Previous experience in customer service, security or a public-facing role.
• Strong communication and interpersonal skills.
• Ability to manage conflict and difficult situations professionally.
• Excellent customer service focus and professional presentation.
• Strong attention to detail and reporting skills.

Responsibilities

• Managing access points and maintaining a safe and secure environment
• Monitoring customer movements throughout the site
• Delivering exceptional customer service and assistance
• Identifying and responding appropriately to security incidents
• De-escalating challenging situations in a calm and professional manner
• Supporting emergency response procedures when required
• Conducting security checks and maintaining site compliance
• Completing incident reports and daily activity records
• Building positive relationships with staff, customers and members of the public
• Maintaining a strong safety-first approach at all times

Skills

Customer service

Communication

Conflict management

Attention to detail

Job description

Certis Security Australia is seeking professional Security Officers to support a high-profile government services site in Townsville and Aitkenvale, Queensland. This casual role offers weekday day shifts and a frontline position focused on safety, customer service and professional conduct.

You will manage access points, monitor movements, respond to incidents and deliver an exceptional experience while upholding site procedures and security protocols.