Public-Facing Security Officer (Casual, Mon–Fri)

Certis Group; Hervey Bay; On-site; AUD 34,000 - 41,000; Part time

Benefits offered by this job

Flexible casual employment

Mon-Fri day shifts

Career development program

Employee discounts and wellbeing

Job summary

Certis Security Australia is seeking Security Officers for a high-profile government services site in Hervey Bay, Queensland. This casual role offers Monday to Friday day shifts, focusing on safety, customer service and professional conduct on-site.

As the first point of contact, you will deliver a welcoming, respectful experience while adhering to site procedures and security protocols, maintaining calm, confident handling of sensitive situations and a strong safety-first mindset.

Qualifications

• Current QLD Security Licence (Unarmed and Crowd Control)
• Current First Aid Certificate and CPR
• Unlimited working rights in Australia
• Ability to obtain and maintain a National Police Check

Responsibilities

• Managing access points and maintaining a safe and secure environment
• Monitoring customer movements throughout the site
• Delivering exceptional customer service and assistance
• Identifying and responding appropriately to security incidents
• De-escalating challenging situations in a calm and professional manner
• Supporting emergency response procedures when required
• Conducting security checks and maintaining site compliance
• Completing incident reports and daily activity records
• Building positive relationships with staff, customers and members of the public
• Maintaining a strong safety-first approach at all times

Job description

Certis Security Australia is seeking Security Officers for a high-profile government services site in Hervey Bay, Queensland. This casual role offers Monday to Friday day shifts, focusing on safety, customer service and professional conduct on-site.

As the first point of contact, you will deliver a welcoming, respectful experience while adhering to site procedures and security protocols, maintaining calm, confident handling of sensitive situations and a strong safety-first mindset.