Customer-Focused Security Officer (Mon-Fri, Casual)

Certis-f2763f46; Innisfail; Vor Ort; AUD 36.000 - 44.000; Vollzeit

Benefits dieser Stelle

Flexible casual employment

Mon–Fri roster with day shifts

Zusammenfassung

Certis Security Australia is seeking professional Security Officers to support a high-profile government services site in Innisfail, Queensland. This frontline role requires professionalism, composure and customer service excellence in maintaining a safe, secure public environment.

As the first point of contact for visitors and staff, you will deliver a welcoming, respectful and professional experience while adhering to site procedures and security protocols.

Qualifikationen

• Experience in customer service, security or a public-facing role is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to manage conflict and difficult situations professionally.
• Excellent customer service focus and professional presentation required.
• Attention to detail and reporting skills are important.

Aufgaben

• Managing access points and maintaining a safe and secure environment.
• Monitoring customer movements throughout the site.
• Delivering exceptional customer service and assistance.
• Identifying and responding appropriately to security incidents.
• De-escalating challenging situations in a calm and professional manner.
• Supporting emergency response procedures when required.
• Conducting security checks and maintaining site compliance.
• Completing incident reports and daily activity records.
• Building positive relationships with staff, customers and the public.
• Maintaining a strong safety-first approach at all times.

Kenntnisse

Customer service

Communication

Conflict management

Professional presentation

Attention to detail

Independence

Reliability

Calm under pressure

Ausbildung

QLD Security Licence (Unarmed & Crowd Control)

First Aid Certificate & CPR

Jobbeschreibung

Certis Security Australia is seeking professional Security Officers to support a high-profile government services site in Innisfail, Queensland. This frontline role requires professionalism, composure and customer service excellence in maintaining a safe, secure public environment.

As the first point of contact for visitors and staff, you will deliver a welcoming, respectful and professional experience while adhering to site procedures and security protocols.