Casual Frontline Security Officer — Customer-Focused

Certis-f2763f46; Townsville City; On-site; AUD 34,000 - 44,000; Part time

Job summary

Certis Security Australia is seeking professional Security Officers to support a high-profile government services site in Townsville and Aitkenvale, Queensland. This is a casual, frontline role requiring professionalism and customer service excellence.

You will monitor access points, respond to incidents and deliver a calm, respectful security presence during business hours Monday to Friday, with day shifts.

Qualifications

• Previous experience in customer service or a public-facing role is preferred.
• Excellent communication and interpersonal skills needed.
• Ability to remain calm and professional in challenging situations.

Responsibilities

• Managing access points and maintaining a safe and secure environment
• Monitoring customer movements throughout the site
• Delivering exceptional customer service and assistance
• Identifying and responding appropriately to security incidents
• De-escalating challenging situations in a calm and professional manner
• Supporting emergency response procedures when required
• Conducting security checks and maintaining site compliance
• Completing incident reports and daily activity records
• Building positive relationships with staff, customers and members of the public
• Maintaining a strong safety-first approach at all times

Skills

Customer service experience

Public-facing role

Strong communication

Conflict management

Job description

Certis Security Australia is seeking professional Security Officers to support a high-profile government services site in Townsville and Aitkenvale, Queensland. This is a casual, frontline role requiring professionalism and customer service excellence.

You will monitor access points, respond to incidents and deliver a calm, respectful security presence during business hours Monday to Friday, with day shifts.