Frontline Security Officer | Weekday Day Shifts (Casual)

Certis-f2763f46; Rockhampton Regional; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Flexible casual employment

Mon-Fri roster with no regular nights

Career development program

Job summary

Certis Security Australia is hiring Security Officers for a high-profile government services site in Rockhampton, Queensland. This casual, Monday–Friday role focuses on customer service, safety, and professional conduct in a public-facing setting.

You will welcome visitors, follow site procedures, monitor access, and respond to incidents while maintaining a high level of service and safety.

Qualifications

• Previous experience in customer service, security or a public-facing role.
• Strong communication and interpersonal skills; ability to handle difficult situations professionally.
• Proven presentation and customer service focus with attention to detail.

Responsibilities

• Manage access points and maintain a safe environment.
• Monitor movements and assist visitors and staff.
• Deliver exceptional customer service and respond to incidents.
• Complete incident reports and daily records with accuracy.
• De-escalate situations calmly and professionally.
• Support emergency procedures when required.
• Maintain site compliance and conduct security checks.

Skills

Customer service

Security

Public-facing role

Communication

De-escalation

Reporting

Education

QLD Security Licence (Unarmed & Crowd Control)

First Aid Certificate & CPR

Job description

Certis Security Australia is hiring Security Officers for a high-profile government services site in Rockhampton, Queensland. This casual, Monday–Friday role focuses on customer service, safety, and professional conduct in a public-facing setting.

You will welcome visitors, follow site procedures, monitor access, and respond to incidents while maintaining a high level of service and safety.