Property Claims Specialist - Catastrophe & Home (Hybrid)

QBE Insurance Group; Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

Life Leave

Job summary

QBE Insurance Group in Melbourne is seeking an experienced claims professional to own end-to-end property claims across water damage, fire, theft and catastrophe-related events. The role requires applying case management expertise to assess, process, and resolve claims with empathy.

You will work in a hybrid environment within a fast-paced, supportive team, delivering timely, fair outcomes while maintaining compliance.

Qualifications

• Experience in claims, case management, customer service, banking, insurance, or broader financial services environments with strong customer focus.
• Demonstrated portfolio management experience, handling multiple claims or clients concurrently.
• Confident in engaging with a wide range of stakeholders and strong communication skills.

Responsibilities

• Take ownership of end-to-end property claims management across perils including water damage, fire, theft and malicious damage, plus catastrophe-related claims.
• Apply case management expertise to assess, process, and resolve claims efficiently and empathetically.
• Handle claims with accuracy and compliance, ensuring timely and fair outcomes for customers affected by catastrophes.
• Operate independently in a hybrid environment while contributing to a high-performing team.
• Demonstrate resilience and sound judgement in a fast-paced setting.

Skills

Claims experience

Case management

Customer service

Portfolio management

Stakeholder engagement

Project management

Job description

QBE Insurance Group in Melbourne is seeking an experienced claims professional to own end-to-end property claims across water damage, fire, theft and catastrophe-related events. The role requires applying case management expertise to assess, process, and resolve claims with empathy.

You will work in a hybrid environment within a fast-paced, supportive team, delivering timely, fair outcomes while maintaining compliance.