End-to-End Property Claims Expert (Hybrid)

Guild Group; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Career development

Job summary

Guild Insurance is seeking a claims professional to join the Claims team and manage a portfolio of property claims from notification through to settlement, delivering outcomes that enhance customer satisfaction while expanding technical expertise.

You’ll work in a hybrid environment across Melbourne, Sydney or Brisbane, collaborating with customers, brokers and internal stakeholders, with ongoing learning and development in a specialist property-claims area.

Qualifications

• Previous claims experience within the general insurance industry, ideally within commercial property claims.
• Customer-focused approach with the ability to build effective relationships with customers and stakeholders.
• Strong communication, judgement and attention to detail.
• Ability to manage competing priorities in a fast-paced claims environment.
• Experience working with customers, brokers, assessors, repairers or other relevant stakeholders.
• ANZIIF qualifications or equivalent insurance qualifications will be highly regarded.

Responsibilities

• Manage a portfolio of property claims from notification through to settlement.
• Develop and execute claim strategies that support positive customer outcomes.
• Make indemnity decisions, manage reserves and oversee claim progression.
• Work closely with customers, brokers, assessors, repairers and internal stakeholders.
• Manage complaints and complex customer conversations with professionalism and empathy.
• Identify opportunities to improve claims processes, service delivery and customer outcomes.

Skills

Claims handling

Property claims

Customer focus

Communication

Attention to detail

Education

ANZIIF qualification

Job description

Guild Insurance is seeking a claims professional to join the Claims team and manage a portfolio of property claims from notification through to settlement, delivering outcomes that enhance customer satisfaction while expanding technical expertise.

You’ll work in a hybrid environment across Melbourne, Sydney or Brisbane, collaborating with customers, brokers and internal stakeholders, with ongoing learning and development in a specialist property-claims area.