Hybrid Property Claims Specialist (6-Month Contract)

QBE Insurance Group; Parramatta; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

Parental leave (18 weeks)

Job summary

QBE Insurance Group in Parramatta is seeking a skilled Claims Officer to join the Commercial Property Claims team. You will help deliver exceptional claims service, analyse policy coverage, and manage investigation, evaluation, and negotiation of various cases.

In this hybrid role, you will stay up to date with guidelines, build strong client relationships, and process claims to reach accurate settlements while maintaining confidentiality.

Qualifications

• Experience in general insurance claims, property claims advantageous.
• Strong customer service experience and growth mindset.
• Empathetic, professional, and client-focused approach.

Responsibilities

• Stay up to date with insurance guidelines and policy changes.
• Resolve non-compliant issues and escalate as needed.
• Build strong client relationships and respond promptly.
• Process property claims, determine coverage, and ensure settlements.
• Set reserves, authorise payments, and manage claim resolutions.
• Identify and report suspicious claims with confidentiality.

Skills

Claims processing

Customer service

Communication

Organisational skills

Empathy

Job description

QBE Insurance Group in Parramatta is seeking a skilled Claims Officer to join the Commercial Property Claims team. You will help deliver exceptional claims service, analyse policy coverage, and manage investigation, evaluation, and negotiation of various cases.

In this hybrid role, you will stay up to date with guidelines, build strong client relationships, and process claims to reach accurate settlements while maintaining confidentiality.