Senior Technical Claims Lead, Commercial Property (Hybrid)

QBE Insurance Group; Melbourne; Hybrid; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Hybrid working

Job summary

QBE Insurance Group in Melbourne is seeking a Technical Claims Officer for commercial property, delivering technical expertise and guidance across the claims process. This 12-month fixed-term contract offers hybrid working arrangements to support work-life balance.

You will support the Service Manager and the Commercial team, coach Claims Officers, and collaborate with customers, brokers, loss adjusters, builders and suppliers to assess and manage claims effectively and efficiently in line with

Qualifications

• Extensive experience managing commercial property claims valued at $150,000 or more.
• Previous experience coaching or leading a team.
• Strong technical capability within commercial property claims.
• A focus on improving end-to-end claims management performance.
• A self-motivated and resilient approach, with strong customer empathy and professionalism.

Responsibilities

• Provide technical expertise across commercial property claims.
• Support and mentor Claims Officers to strengthen technical capability.
• Partner with customers, brokers, loss adjusters, builders and suppliers throughout the claims process.
• Support effective and efficient claim assessment and repair outcomes.
• Coach and develop claims team members to build capability.
• Contribute to the claims strategy and achievement of team objectives.

Skills

Technical expertise

Coaching

Mentoring

Commercial property

Job description

QBE Insurance Group in Melbourne is seeking a Technical Claims Officer for commercial property, delivering technical expertise and guidance across the claims process. This 12-month fixed-term contract offers hybrid working arrangements to support work-life balance.

You will support the Service Manager and the Commercial team, coach Claims Officers, and collaborate with customers, brokers, loss adjusters, builders and suppliers to assess and manage claims effectively and efficiently in line with