Property Claims Consultant

Sharp & Carter; Sydney; On-site; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Paid parental leave

Extra leave purchase option

Volunteering leave

Development plan for professional qual

Job summary

Sharp & Carter is seeking a Property Claims Consultant to join the North Sydney team. You will own a portfolio of property claims from allocation through to settlement, including escape of liquid, storm, impact and accidental damage claims.

The role is full-time and office-based in North Sydney, with standard business hours. You will engage with brokers and customers via phone, email and the claims portal, making sound coverage decisions and maintaining detailed records.

Qualifications

• Experience managing property claims end to end
• Hands-on experience with escape of liquid claims
• Confidence reading policy wordings and making coverage decisions
• A clear, confident phone manner and strong written communication, including with brokers
• Strong organisation across a busy, varied claims portfolio

Responsibilities

• Manage a portfolio of property claims end to end, from handover after lodgement through to settlement
• Assess coverage, liability and entitlements against the policy wording, and make decisions within your delegated authority
• Appoint and manage assessors, builders and other suppliers, and review their reports, scopes and quotes
• Take calls from brokers and customers, and keep everyone updated by phone, email and the online claims portal
• Explain decisions clearly, including declines, and handle difficult conversations with care
• Keep accurate claim records in line with internal procedures and the General Insurance Code of Practice

Skills

Property claims

End-to-end claims handling

Policy wordings interpretation

Communication skills

Organization

Job description

Property Claims Consultant | North Sydney | $90K + Super

Our client is a specialist property insurer backed by a leading global insurance group. Their close-knit claims team combines experienced leadership with a supportive culture and a genuine focus on delivering great outcomes for customers.You’ll manage your own portfolio of property claims from allocation through to settlement, including escape of liquid, storm, impact and accidental damage claims.

Key Responsibilities

• Manage a portfolio of property claims end to end, from handover after lodgement through to settlement
• Assess coverage, liability and entitlements against the policy wording, and make decisions within your delegated authority
• Appoint and manage assessors, builders and other suppliers, and review their reports, scopes and quotes
• Take calls from brokers and customers, and keep everyone updated by phone, email and the online claims portal
• Explain decisions clearly, including declines, and handle difficult conversations with care
• Keep accurate claim records in line with internal procedures and the General Insurance Code of Practice

What We Offer

• Salary of $90K + Super
• A permanent, full-time role
• Monday to Friday, 8:30am-5:00pm, based full-time in the North Sydney office
• Paid parental leave, the option to purchase extra leave, and paid volunteering leave
• An individual development plan, with support towards professional qualifications

About You

• Experience managing property claims end to end
• Hands-on experience with escape of liquid claims
• Confidence reading policy wordings and making coverage decisions
• A clear, confident phone manner and strong written communication, including with brokers
• Strong organisation across a busy, varied claims portfolio

If you know property claims and want to own your claims from start to finish, we’d like to hear from you.