General Insurance Claims Consultant

Sharp & Carter; Sydney; Hybrid; AUD 90,000 - 100,000; Full time

Benefits offered by this job

Structured onboarding

Career progression

Hybrid work (1 day WFH)

Modern North Sydney offices

Team events

Dogs in the office

Job summary

Sharp & Carter in Sydney is seeking a General Insurance Claims Consultant to manage a portfolio of claims across property, motor and related risks, from notification through settlement and recoveries.

You will work with a supportive leadership team in a collaborative culture, with a hybrid work setup (one day from home after probation) and modern North Sydney offices offering clear career progression.

Qualifications

• Background in General Insurance claims across home, motor, commercial and liability.
• Strong written and verbal communication with sound analytical judgement.
• Confident in decision-making and managing a busy caseload.
• Interested in learning across multiple lines of business.

Responsibilities

• Manage claims from lodgement to settlement and recoveries.
• Investigate claims, interpret policy wording and determine coverage.
• Negotiate fair outcomes and communicate decisions to customers and brokers.
• Escalate larger matters as authority grows.
• Collaborate with Underwriting and others across the business.
• Maintain clear and timely communication throughout each claim.

Skills

General Insurance

Analytical skills

Communication skills

Decision-making

Job description

General Insurance Claims Consultant | North Sydney | $90K–$100K + Super

Our client is a specialist insurer on a steady growth path, and its claims team is expanding with it. The business offers accessible, supportive leadership, a collaborative team culture and clear opportunities to progress, including moves across other areas of the business as it develops.

The Role

You will manage a portfolio of claims across property, motor and other related risks, ranging from straightforward settlements through to complex losses. You will take ownership of each claim from first notification through to settlement and recoveries, and your delegated authority will build as your experience grows.

Key Responsibilities

• Manage claims from lodgement through to settlement and recoveries
• Investigate claims, interpret policy wording and determine coverage
• Negotiate fair outcomes and communicate decisions clearly to customers and brokers
• Escalate larger matters appropriately, developing your authority over time
• Work collaboratively with Underwriting and colleagues across the business
• Maintain clear and timely communication throughout each claim

About You

• A background in General Insurance claims. Candidates from a range of backgrounds, including home, motor, commercial and liability, are encouraged to apply
• Sound analytical judgement and strong written and verbal communication skills
• Confidence in making decisions and prioritising a busy caseload
• A genuine interest in learning across more than one line of business

Recoveries experience is not required, as full training is provided.

What We Offer

• Salary of $90K–$100K + Super
• Structured onboarding and cross-training across various claims
• Clear career progression and internal mobility
• An office-based team, with one day from home per week after probation
• Modern North Sydney offices
• Investment in technology to support efficient claims management

Working Environment

• Accessible and supportive leadership
• A collaborative team culture, including dogs in the office
• Regular team events, including Friday afternoon drinks, quarterly team updates and an annual all-team event
• A business with a genuine commitment to giving back to the communities it works in

If you are ready to take ownership of your claims and continue developing your career, we would like to hear from you.