General Insurance Claims Consultant

Sharp and Carter; Sydney; Hybrid; AUD 90,000 - 100,000; Full time

Benefits offered by this job

Hybrid work (1 day WFH)

Modern North Sydney offices

Dog-friendly office

Clear career progression

Job summary

Sharp and Carter in Sydney is seeking a General Insurance Claims Consultant to manage a portfolio of property, motor and related claims from lodgement to settlement and recoveries. You will handle a mix of straightforward and complex losses while building your delegated authority as experience grows.

The role offers a collaborative, supportive environment with clear opportunities to progress, structured onboarding, and an office-based team with one day from home per week after probation.

Qualifications

• Background in General Insurance claims; home, motor, commercial or liability backgrounds welcome.
• Strong analytical judgement and written/verbal communication.
• Able to prioritise a busy caseload and make decisions confidently.

Responsibilities

• Manage claims from lodgement through to settlement and recoveries.
• Investigate claims, interpret policy wording and determine coverage.
• Negotiate fair outcomes and communicate decisions clearly to customers and brokers.
• Escalate larger matters appropriately while developing authority.
• Collaborate with Underwriting and colleagues across the business.
• Maintain clear and timely communication throughout each claim.

Skills

General Insurance claims

Analytical skills

Written communication

Verbal communication

Decision making

Prioritisation

Job description

General Insurance Claims Consultant | North Sydney | $90K–$100K + Super
Our client is a specialist insurer on a steady growth path, and its claims team is expanding with it. The business offers accessible, supportive leadership, a collaborative team culture and clear opportunities to progress, including moves across other areas of the business as it develops.

The Role

You will manage a portfolio of claims across property, motor and other related risks, ranging from straightforward settlements through to complex losses. You will take ownership of each claim from first notification through to settlement and recoveries, and your delegated authority will build as your experience grows.

Key Responsibilities

• Manage claims from lodgement through to settlement and recoveries
• Investigate claims, interpret policy wording and determine coverage
• Negotiate fair outcomes and communicate decisions clearly to customers and brokers
• Escalate larger matters appropriately, developing your authority over time
• Work collaboratively with Underwriting and colleagues across the business
• Maintain clear and timely communication throughout each claim

About You

• A background in General Insurance claims. Candidates from a range of backgrounds, including home, motor, commercial and liability, are encouraged to apply
• Sound analytical judgement and strong written and verbal communication skills
• Confidence in making decisions and prioritising a busy caseload
• A genuine interest in learning across more than one line of business

Recoveries experience is not required, as full training is provided.

What We Offer

• Salary of $90K–$100K + Super
• Structured onboarding and cross-training across various claims
• Clear career progression and internal mobility
• An office-based team, with one day from home per week after probation
• Modern North Sydney offices
• Investment in technology to support efficient claims management

Working Environment

• Accessible and supportive leadership
• A collaborative team culture, including dogs in the office
• Regular team events, including Friday afternoon drinks, quarterly team updates and an annual all-team event
• A business with a genuine commitment to giving back to the communities it works in