Property Claims Consultant

MAYDAY Recruitment Group; Sydney; Hybrid; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

MAYDAY Recruitment Group is partnering with a well-established insurer in Sydney to recruit a Property Claims Consultant for the NSW Claims team. Take ownership of a portfolio, develop strata expertise, and work with experienced professionals in a supportive, growth‑minded environment.

Enjoy a permanent full-time role with hybrid flexibility (1 day WFH after training) and clear career progression in a collaborative claims team focused on accuracy, fair outcomes, and professional development.

Qualifications

• End-to-end property claims experience.
• Experience with escape of liquid or burst pipe claims.
• Exposure to strata or body corporate claims is valued.
• Strong building/property claims knowledge and risk assessment.
• Excellent communication and stakeholder management skills.
• Experience using claims management systems and Excel.

Responsibilities

• Manage end-to-end property and strata claims from notification to resolution.
• Assess coverage, liability and claim outcomes.
• Liaise with brokers, insureds, assessors and repairers.
• Coordinate repairs and investigations.
• Negotiate settlements and maintain thorough claim records.
• Provide exceptional customer service throughout the process.

Skills

Property claims

Stakeholder management

Communication

Excel

Claims systems

Job description

MAYDAY Recruitment is partnering with a well-established and highly regarded insurer seeking an experienced Property Claims Consultant to join their NSW Claims team. With internal promotions creating opportunities for growth, they're looking for someone who can hit the ground running and become a valued member of a close-knit, supportive team.

This is a fantastic opportunity to take ownership of your own portfolio, develop specialist strata expertise, and work alongside experienced claims professionals who genuinely enjoy what they do.

Why You'll Love This Opportunity

Hit the ground running with an immediate start available

Permanent full-time opportunity with long-term career progression

Modern North Sydney offices with excellent transport links and easy CBD access

Enjoy hybrid flexibility with 1 day WFH once training is complete

Join a close-knit, supportive claims team where collaboration is genuinely valued

Develop specialist expertise in the niche and highly sought-after strata insurance sector

Work alongside experienced leaders who are invested in your growth and career development

Monday to Friday business hours – no weekends, no shift work

Manage interesting property and strata claims, including escape of liquid and burst pipe claims, while building your technical knowledge and industry profile

What You'll Be Doing
Reporting directly to the Claims Manager, you'll manage a portfolio of property claims from first notification through to resolution.
Your day to day will include:

Managing end to end property and strata claims

Assessing coverage, liability, and claim outcomes

Liaising with brokers, insureds, assessors, builders, and repairers

Coordinating repairs and claim investigations

Negotiating settlements and delivering fair outcomes

Maintaining accurate claim records and documentation

Providing exceptional customer service throughout the claims process

What We're Looking For
You'll bring:

Previous end-to-end Property Claims experience

Demonstrated experience managing escape of liquid, burst pipe, water damage, or other complex property claims

Exposure to Strata Claims or Body Corporate Claims highly regarded

Strong understanding of building, construction, or property-related claims

Excellent communication and stakeholder management skills

The ability to manage a busy claims portfolio with confidence

Experience using claims management systems and Microsoft Excel

Full Australian working rights (Australian Citizen or Permanent Resident)

If you're ready to bring your property claims expertise to a business where you'll be trusted, supported, and given room to grow, we'd love to hear from you.

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