Program Administration Officer - Hybrid (Relationship Groups)

Relationship Matters; Melbourne; Hybrid; AUD 92,000 - 99,000; Part time

Benefits offered by this job

Hybrid work options

Professional development

Salary packaging

Long Service Leave scheme

Supportive team

Job summary

Relationship Matters is seeking an organised Administration Officer to support the Relationship and Parenting Group Programs (.6 EFT) in Melbourne. You will coordinate logistics, maintain client data and respond to inquiries to ensure reliable service delivery.

The role suits someone with strong organisational skills, experience in a not-for-profit setting, and the ability to work both independently and within a multidisciplinary team while upholding privacy and trauma-informed practices.

Qualifications

• Experience in administration or program coordination, preferably in community services or not-for-profit sectors.
• Strong organisational and time-management skills.
• Ability to manage competing priorities, maintain accuracy and meet deadlines.
• Strong interpersonal and written communication skills.
• Ability to communicate sensitively with clients, colleagues and external stakeholders.
• Experience in data entry, recordkeeping and reporting.
• Advanced skills in Microsoft Office and confidence learning client management systems and databases.
• Ability to work collaboratively in a multidisciplinary team and independently with initiative.
• Understanding of trauma-informed and culturally safe practices, or willingness to develop this knowledge.
• High level of discretion and commitment to privacy.

Responsibilities

• Provide day-to-day administrative and coordination support to the program.
• Respond to client, staff and third-party enquiries professionally and sensitively.
• Support intake, enrolment and group coordination processes.
• Send appointment and program reminders and respond to service delivery enquiries.
• Coordinate rooms, virtual meetings, program resources and other logistics.
• Maintain secure and organised electronic and physical records.
• Track attendance, enrolments, enquiries, waitlists, transfers and program capacity.
• Prepare data summaries and assist with internal and external reporting.
• Support the collection and administration of participant feedback and program evaluation data.
• Take meeting minutes and monitor agreed follow-up actions.
• Liaise with external agencies and maintain positive stakeholder relationships.

Skills

Organisational skills

Time-management

Prioritisation

Interpersonal communication

Written communication

Data entry

Recordkeeping

MS Office

Client management systems

Team collaboration

Independent work

Initiative

Trauma-informed practices

Privacy and confidentiality

Tools

CRM systems

Databases

Job description

Relationship Matters is seeking an organised Administration Officer to support the Relationship and Parenting Group Programs (.6 EFT) in Melbourne. You will coordinate logistics, maintain client data and respond to inquiries to ensure reliable service delivery.

The role suits someone with strong organisational skills, experience in a not-for-profit setting, and the ability to work both independently and within a multidisciplinary team while upholding privacy and trauma-informed practices.