Program Support Officer

MAYDAY Recruitment Group; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

MAYDAY Recruitment is partnering with a highly regarded professional membership organisation to recruit a Program Support Officer for an immediate start within its Education team. Based on Melbourne’s CBD fringe, this is an excellent opportunity for an organised and proactive administrator to join a purpose-driven organisation supporting education, professional development and specialist training programs.

Working closely with internal teams and a broad range of stakeholders, you’ll play an

Qualifications

• Experience in administration, program support or coordination within a professional environment.
• Strong organisational skills with the ability to manage multiple deadlines.
• Excellent written and verbal communication skills, with a customer-focused approach.
• Confidence handling enquiries with empathy, professionalism and discretion.
• Experience coordinating meetings, preparing documentation and maintaining accurate records.
• Strong Microsoft Office skills and the ability to learn new systems quickly.
• A proactive mindset, sound judgement and the ability to work autonomously.
• Experience within a membership organisation, education, healthcare or another regulated environment will be advantageous.

Responsibilities

• Provide administrative support across education and professional development programs.
• Manage enquiries from participants, members and stakeholders, providing timely and professional responses.
• Process applications, registrations, fees and related documentation with a high level of accuracy.
• Monitor program progress, maintain accurate records and track key milestones.
• Coordinate meetings and committee activities, including agendas, papers, minutes and action items.
• Support projects, system updates and process improvement initiatives.
• Assist with reporting, data management and general team coordination.
• Work collaboratively with colleagues to support operational priorities and ensure a positive stakeholder experience.

Job description

MAYDAY Recruitment is partnering with a highly regarded professional membership organisation to recruit a Program Support Officer for an immediate start within its Education team.

Based on Melbourne’s CBD fringe, this is an excellent opportunity for an organised and proactive administrator to join a purpose-driven organisation supporting education, professional development and specialist training programs.

Working closely with internal teams and a broad range of stakeholders, you’ll play an important role in coordinating program administration, managing enquiries and ensuring key processes run smoothly.

Key Responsibilities

• Provide administrative support across education and professional development programs.
• Manage enquiries from participants, members and other stakeholders, providing timely and professional responses.
• Process applications, registrations, fees and related documentation with a high level of accuracy.
• Monitor program progress, maintain accurate records and track key milestones.
• Coordinate meetings and committee activities, including agendas, papers, minutes and action items.
• Support projects, system updates and process improvement initiatives.
• Assist with reporting, data management and general team coordination.
• Work collaboratively with colleagues to support operational priorities and ensure a positive stakeholder experience.

About You

You’re a detail-oriented administrator who enjoys working in a collaborative, professional environment. You’re comfortable managing competing priorities, communicating with a diverse range of stakeholders and taking ownership of your workload.

Background

• Demonstrated experience in administration, program support or coordination within a professional environment.
• Strong organisational skills and the ability to manage multiple deadlines.
• Excellent written and verbal communication skills, with a customer-focused approach.
• Confidence handling enquiries with empathy, professionalism and discretion.
• Experience coordinating meetings, preparing documentation and maintaining accurate records.
• Strong Microsoft Office skills and the ability to learn new systems quickly.
• A proactive mindset, sound judgement and the ability to work autonomously.
• Experience within a membership organisation, education, healthcare or another regulated environment will be advantageous.

If you’re an organised administrator available to start immediately and looking for a varied opportunity where your coordination skills and attention to detail can make a genuine contribution, we’d love to hear from you.