Program Administration officer

face2face Recruitment; Canberra; Remote; AUD 60.000 - 85.000; Vollzeit

Zusammenfassung

face2face Recruitment is seeking an organised Program & Administration Officer to support programs, membership services and day-to-day operations in a flexible remote environment. You will coordinate workshops, manage inquiries and ensure timely, respectful service to members and stakeholders.

This role focuses on administration across membership processes, records management and general business support, requiring sharp attention to detail and the ability to work independently from home.

Qualifikationen

• Experience in administration, program support, training or event coordination.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Experience managing records and confidential information.
• Proficiency in Microsoft 365, including Outlook, Word, Excel and Teams.
• Ability to work independently in a remote environment.
• Commitment to culturally safe practice and respectful stakeholder engagement.

Aufgaben

• Admin & Enquiries: Manage shared inboxes and respond to routine enquiries; maintain records and correspondence; support meetings, agendas, minutes and document preparation.
• Workshop & Training Coordination: Coordinate registrations, logistics and participant communications; support workshop delivery and attendance management; issue certificates and maintain post-event records.
• Membership Administration: Process membership applications and maintain records; check documentation and follow up outstanding information; prepare documentation for Membership Committee review; update databases and communicate approved outcomes.
• General Support: Assist with reporting, communications and project activities; day-to-day administrative operations; maintain electronic filing systems and organisational records.

Kenntnisse

Administration

Program support

Event coordination

Organisational skills

Written and verbal communication

Records management

Independent remote work

Culturally safe engagement

Tools

Microsoft 365

Jobbeschreibung

We are seeking an organised and proactive Program & Administration Officer to support the delivery of programs, membership services and day-to-day operations. Working in a flexible, remote environment, you will play a key role in coordinating workshops and training activities, managing enquiries, supporting membership processes and ensuring high-quality administrative support across the organisation. This is an excellent opportunity for someone who enjoys building positive stakeholder relationships and contributing to meaningful outcomes.

The Program & Administration Officer provides administrative support across membership services, workshops and training programs, shared inbox management, and general business operations. The role ensures members, applicants and stakeholders receive timely, professional and culturally respectful service.

Key Responsibilities

Administration & Enquiries

• Manage shared inboxes and respond to routine enquiries.
• Maintain records, databases and correspondence.
• Support meetings, agendas, minutes and document preparation.

Workshop & Training Coordination

• Coordinate registrations, logistics and participant communications.
• Support workshop delivery and attendance management.
• Issue certificates and maintain post-event records.

Membership Administration

• Process membership applications and maintain application records.
• Check documentation and follow up outstanding information.
• Prepare documentation for Membership Committee review.
• Update membership databases and communicate approved outcomes.

General Support

• Assist with reporting, communications and project activities.
• Support day-to-day administrative operations.
• Maintain electronic filing systems and organisational records.

Selection Criteria

Essential

• Experience in administration, program support, training or event coordination.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Experience managing records and confidential information.
• Proficiency in Microsoft 365, including Outlook, Word, Excel and Teams.
• Ability to work independently in a remote environment.
• Commitment to culturally safe practice and respectful stakeholder engagement.

Desirable

• Experience in membership administration or committee support.
• Experience with CRM or database systems.
• Experience in not-for-profit, health, education or Indigenous sectors.