Administration Officer - Relationship And Parenting Group Programs (.6 Eft)

Relationship Matters; Melbourne; Híbrido; AUD 92 000 - 99 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Hybrid work options

Professional development

Salary packaging

Long Service Leave scheme

Supportive team

Resumo da oferta

Relationship Matters is seeking an organised Administration Officer to support the Relationship and Parenting Group Programs (.6 EFT) in Melbourne. You will coordinate logistics, maintain client data and respond to inquiries to ensure reliable service delivery.

The role suits someone with strong organisational skills, experience in a not-for-profit setting, and the ability to work both independently and within a multidisciplinary team while upholding privacy and trauma-informed practices.

Qualificações

• Experience in administration or program coordination, preferably in community services or not-for-profit sectors.
• Strong organisational and time-management skills.
• Ability to manage competing priorities, maintain accuracy and meet deadlines.
• Strong interpersonal and written communication skills.
• Ability to communicate sensitively with clients, colleagues and external stakeholders.
• Experience in data entry, recordkeeping and reporting.
• Advanced skills in Microsoft Office and confidence learning client management systems and databases.
• Ability to work collaboratively in a multidisciplinary team and independently with initiative.
• Understanding of trauma-informed and culturally safe practices, or willingness to develop this knowledge.
• High level of discretion and commitment to privacy.

Responsabilidades

• Provide day-to-day administrative and coordination support to the program.
• Respond to client, staff and third-party enquiries professionally and sensitively.
• Support intake, enrolment and group coordination processes.
• Send appointment and program reminders and respond to service delivery enquiries.
• Coordinate rooms, virtual meetings, program resources and other logistics.
• Maintain secure and organised electronic and physical records.
• Track attendance, enrolments, enquiries, waitlists, transfers and program capacity.
• Prepare data summaries and assist with internal and external reporting.
• Support the collection and administration of participant feedback and program evaluation data.
• Take meeting minutes and monitor agreed follow-up actions.
• Liaise with external agencies and maintain positive stakeholder relationships.

Conhecimentos

Organisational skills

Time-management

Prioritisation

Interpersonal communication

Written communication

Data entry

Recordkeeping

MS Office

Client management systems

Team collaboration

Independent work

Initiative

Trauma-informed practices

Privacy and confidentiality

Ferramentas

CRM systems

Databases

Descrição da oferta de emprego

Administration Officer - Relationship and Parenting Group Programs (.6 EFT)

• $47 - $50 per hour + super + salary packaging
• Hybrid working options
• Access to regular professional development and training opportunities
• Be part of a passionate, inclusive and experienced team
• Access to Salary Packaging & Portable Long Service Leave scheme

About us

Relationship Matters is a dynamic, values based not-for-profit organisation that supports people to develop safe, respectful and fulfilling relationships at every stage of life. We are passionate, dedicated and committed to making a difference by providing high quality relationship counselling, dispute resolution and relationship education services to individuals, couples and families. Relationship Matters also delivers a family violence program and provides Employee Assistance Programs, training and consultancy to workplaces.

About the role

We are seeking an organised, empathetic and detail-focused Program Administration Officer to provide administrative and operational support to our Relationship and Parenting Groups program.

Working closely with the Program Coordinator, practitioners, group facilitators and Client Service Officers, you will coordinate program logistics, maintain accurate client and program data, respond to enquiries and support the reliable delivery of safe and responsive services.

Key Responsibilities

• Provide day-to-day administrative and coordination support to the program.
• Respond to client, staff and third-party enquiries professionally and sensitively.
• Support intake, enrolment and group coordination processes.
• Send appointment and program reminders and respond to service delivery enquiries.
• Coordinate rooms, virtual meetings, program resources and other logistics.
• Maintain secure and organised electronic and physical records.
• Track attendance, enrolments, enquiries, waitlists, transfers and program capacity.
• Prepare data summaries and assist with internal and external reporting.
• Support the collection and administration of participant feedback and program evaluation data.
• Take meeting minutes and monitor agreed follow-up actions.
• Liaise with external agencies and maintain positive stakeholder relationships.

About you

• Demonstrated experience in administration or program coordination, preferably within community services, the not-for-profit sector or a related human services environment.
• Strong organisational and time-management skills.
• The ability to manage competing priorities, maintain accuracy and meet deadlines.
• Strong interpersonal and written communication skills.
• The ability to communicate sensitively with clients, colleagues and external stakeholders.
• Experience in data entry, recordkeeping and reporting.
• Advanced skills in Microsoft Office and confidence learning client management systems and databases.
• The ability to work collaboratively within a multidisciplinary team while also working independently and taking initiative.
• An understanding of trauma-informed and culturally safe practices, or a willingness to develop this knowledge.
• A high level of discretion and commitment to privacy and confidentiality.

We encourage applications from Indigenous Australians, people with disability, people who are neurodiverse, people from diverse cultural and linguistic backgrounds, and people from the LGBTIQA+ community. If you require accommodations or support during the application process, please let us know - we're committed to ensuring an inclusive and accessible experience for all candidates.