Premium Front Desk Concierge | Guest Experience Lead

Trippas White Group; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Food & coffee provided

Staff discounts up to 50%

Refer a friend bonuses

Job summary

Trippas White Group is hiring for a Full Time Concierge role based in Sydney's CBD, Monday to Friday. You will deliver best-in-class guest experiences, manage reception and mailbox duties, and oversee visitor arrival processes.

The role requires at least 3 years in premium environments, strong communication, and the ability to coordinate events and site activities. We offer a supportive team and access to company benefits.

Qualifications

• Minimum 3 years' front-of-house experience in premium environments.
• Experience in reception and mailbox management.
• Proficient with Microsoft Office.
• Strong visitor management and arrival experience.
• Experience with room booking systems.
• Knowledge of security controls, lift and parking management.
• Excellent communication and ability to work under pressure.
• Willing to learn new skills and take direction.
• Motivated to promote events and site activities.

Responsibilities

• Make a great first impression for clients and guests.
• Assist with reception, concierge services, and mailbox management.
• Coordinate visitor management and arrival experiences.
• Operate room booking management system.
• Support security controls, lift and parking management.
• Prioritise competing demands and manage time efficiently.
• Communicate effectively with clients and internal teams.
• Learn new skills and take direction when needed.
• Promote and engage clients around events and site activities.

Skills

Customer service

Reception & concierge

MS Office

Visitor management

Time management

Communication

Teamwork

Willingness to learn

Event promotion

Problem solving

Tools

Room booking system

Job description

Trippas White Group is hiring for a Full Time Concierge role based in Sydney's CBD, Monday to Friday. You will deliver best-in-class guest experiences, manage reception and mailbox duties, and oversee visitor arrival processes.

The role requires at least 3 years in premium environments, strong communication, and the ability to coordinate events and site activities. We offer a supportive team and access to company benefits.