Concierge | EY Sydney

Trippas White Group; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Meals and beverages provided

Refer a friend bonuses

Job summary

Trippas White Group in Sydney is seeking a full-time Concierge for the CBD. The role operates Monday to Friday and focuses on delivering exceptional front-of-house experiences, welcoming guests, and supporting event activities.

You will be responsible for visitor management, room bookings, and coordinating security, lifts, and parking, with strong MS Office skills and a proactive, customer-focused approach.

Qualifications

• Minimum 3 years in a similar or front‑of‑house role.
• Experience in premium 5‑star hotel or A‑grade building preferred.
• Proficient with room booking systems and visitor management.

Responsibilities

• Make a great first impression for guests and clients.
• Support reception and concierge services, admin tasks, and mailbox management.
• Manage visitor arrivals and room bookings efficiently.
• Coordinate security controls, lift and parking management as needed.
• Prioritise competing demands and communicate effectively under pressure.
• Engage with clients during events and site activities.

Skills

Concierge experience

Front of house

Customer service

Admin & mailbox management

Microsoft Office

Visitor management

Room booking systems

Security & lift/parking

Time management

Effective communication

Tools

Microsoft Office

Job description

We are all about the delivery of best-in-class experiences for our client, their employees, and guests. We currently have an exciting opportunity for a Full Time Concierge role with EY one of our leading corporate clients. This role is based within the CBD and is a Monday to Friday position.

About You - Your Responsibilities, Skills, and Experience

• You know how to make a great first impression.
• You have a minimum 3 years' experience in a similar role or front of house position within a premium - 5-star hotel / A grade commercial building.
• You have experience in reception & concierge services, admin & mailbox management.
• You are proficient in the use of Microsoft office products.
• You have strong experience in visitor management & creating an authentic arrival experience.
• You have previous experience with a room booking management system.
• You have previous experience in security controls, lift & parking management.
• You will manage your time efficiently and be able to prioritise competing demands.
• You are an excellent communicator and can relate effectively with clients and the widerteam when under pressure.
• You are willing to take direction and open to learning new skills.
• You are motivated to promote and engage clients around event & site activities.

About us - Benefits we offer and our culture

• We're passionate about our people and we offer a supportive, positive, and inclusive work environment.
• We work in prestigious locations and offices.
• We offer role & career development along with cross training opportunities.
• We reward our people for high performance.
• We offer generous staff discounts across our iconic Australian venues of up to 50%
• Food & coffee provided
• Refer a friend program, with bonuses

If you like your weekends free and are committed to providing class leading experiences, are self-motivated, enjoy working in a team environment and really enjoy interacting with people, then we want to hear from you.

Trippas White Group is an Equal Opportunity Employer and encourages indigenous Australians to apply.