Concierge

Randstad; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Randstad is seeking a polished Workplace Concierge for a premier Parramatta Square site. You will greet guests, manage front-desk operations, and support VIPs to ensure a premium workplace experience.

You will engage with floor occupants, maintain meeting rooms and amenities, and coordinate basic AV support. The role requires strong communication, organisational skills and a professional presence on-site.

Qualifications

• Polished, energetic professional with corporate concierge experience.
• Experience with visitor management systems is preferred.
• Excellent written and spoken communication with a professional demeanor.

Responsibilities

• Greet employees, clients, media and VIPs; manage front-desk and visitor access.
• Conduct daily floor checks to ensure rooms, pantries, mailrooms and workstations are stocked.
• Assist with meeting room bookings, scheduling, catering and basic AV/tech support.
• Identify and raise facility or security issues; coordinate with facilities teams.
• Serve as primary site contact and respond to requests within 24 hours with a follow-up.

Skills

Front desk reception

Guest services

VIP hospitality

Communication skills

Brand standards

Tools

Condeco systems

Job description

A global leader in commercial real estate and property services is seeking a polished, energetic Workplace Concierge to deliver premium, high-touch guest and employee experiences at a premier corporate site in Parramatta Square.

As the face of the workplace, you will play a critical role in driving engagement, managing front-of-house operations, and ensuring a seamless, top-tier environment for corporate staff, clients, and VIP guests.

Key Responsibilities

• Warmly welcome employees, clients, media, and VIPs. Manage front-desk reception, visitor access, temp passes, and lobby tracking systems.

• Spend time actively engaging with floor occupants, conducting daily floor walks to ensure meeting rooms, pantries, mailrooms, and workstations are immaculately maintained and fully stocked.

• Assist with meeting room and conference bookings, resolve scheduling conflicts, coordinate catering, and provide basic AV/tech support for presentations.

• Identify facility, maintenance, or security needs early. Raise work orders, manage locker allocations, direct deliveries, and collaborate with cleaning, building, and facilities management teams.

• Act as the primary point of contact for site inquiries and wayfinding, ensuring all requests are responded to within 24 hours with a personal follow-up.

About You

• Proven track record in corporate concierge, high-end hospitality, front-of-house reception, or premium customer service roles.

• Experience using guest management, visitor booking, or ticketing systems (experience with Condeco or Lobby Tracking Systems is an advantage).

• Outstanding interpersonal and written communication skills with a polished, professional presence.

• Highly organised with keen attention to detail and a hands-on approach to maintaining brand standards and seamless workplace operations.

• Able to successfully pass a Police Check prior to commencement.

Key Details & Benefits

• Based at modern offices in Parramatta Square, directly adjacent to Parramatta Station.

• Consistent corporate hours (Monday-Friday, 8:00 AM - 4:30 PM) with no weekend shifts.

• Gain high-profile corporate account experience with an industry-leading property firm.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.