concierge

HR Partners; City of Parramatta; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Parramatta Square location

Weekday hours 8:00–16:30

No weekend shifts

Premium corporate account exposure

Job summary

HR Partners is seeking a polished Workplace Concierge for a premier Parramatta Square site to deliver premium guest and staff experiences.

Role focuses on front-desk leadership, floor engagement, and smooth operations. You’ll coordinate meetings, assist with catering and AV basics, and ensure brand standards across a high-profile workplace.

Qualifications

• Experience in corporate concierge or premium hospitality is required.
• Ability to manage visitor bookings and reception duties.
• Strong written and verbal communication, professional presence.

Responsibilities

• Welcome guests and manage front-desk, visitor access, passes, and lobby tracking.
• Engage with occupants, ensure meeting rooms and facilities are well stocked.
• Coordinate meetings, catering, and basic AV/tech support.
• Raise work orders for maintenance and assist facilities teams.
• Serve as site contact and respond to inquiries within 24 hours.

Skills

Guest management systems

Front-of-house reception

Premium customer service

Polished communication

Organisational skills

Police Check readiness

Tools

Condeco

Lobby Tracking Systems

Job description

A global leader in commercial real estate and property services is seeking a polished, energetic Workplace Concierge to deliver premium, high-touch guest and employee experiences at a premier corporate site in Parramatta Square.

As the face of the workplace, you will play a critical role in driving engagement, managing front-of-house operations, and ensuring a seamless, top-tier environment for corporate staff, clients, and VIP guests.

A global leader in commercial real estate and property services is seeking a polished, energetic Workplace Concierge to deliver premium, high-touch guest and employee experiences at a premier corporate site in Parramatta Square.

As the face of the workplace, you will play a critical role in driving engagement, managing front-of-house operations, and ensuring a seamless, top-tier environment for corporate staff, clients, and VIP guests.

Key Responsibilities

• Warmly welcome employees, clients, media, and VIPs. Manage front-desk reception, visitor access, temp passes, and lobby tracking systems.

• Spend time actively engaging with floor occupants, conducting daily floor walks to ensure meeting rooms, pantries, mailrooms, and workstations are immaculately maintained and fully stocked.

• Assist with meeting room and conference bookings, resolve scheduling conflicts, coordinate catering, and provide basic AV/tech support for presentations.

• Identify facility, maintenance, or security needs early. Raise work orders, manage locker allocations, direct deliveries, and collaborate with cleaning, building, and facilities management teams.

• Act as the primary point of contact for site inquiries and wayfinding, ensuring all requests are responded to within 24 hours with a personal follow-up.

About You

• Proven track record in corporate concierge, high-end hospitality, front-of-house reception, or premium customer service roles.

• Experience using guest management, visitor booking, or ticketing systems (experience with Condeco or Lobby Tracking Systems is an advantage).

• Outstanding interpersonal and written communication skills with a polished, professional presence.

• Highly organised with keen attention to detail and a hands-on approach to maintaining brand standards and seamless workplace operations.

• Able to successfully pass a Police Check prior to commencement.

Key Details & Benefits

• Based at modern offices in Parramatta Square, directly adjacent to Parramatta Station.

• Consistent corporate hours (Monday-Friday, 8:00 AM - 4:30 PM) with no weekend shifts.

• Gain high-profile corporate account experience with an industry-leading property firm.