Premium Concierge & Guest Experience Lead

Trippas White Group; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Meals and beverages provided

Refer a friend bonuses

Job summary

Trippas White Group in Sydney is seeking a full-time Concierge for the CBD. The role operates Monday to Friday and focuses on delivering exceptional front-of-house experiences, welcoming guests, and supporting event activities.

You will be responsible for visitor management, room bookings, and coordinating security, lifts, and parking, with strong MS Office skills and a proactive, customer-focused approach.

Qualifications

• Minimum 3 years in a similar or front‑of‑house role.
• Experience in premium 5‑star hotel or A‑grade building preferred.
• Proficient with room booking systems and visitor management.

Responsibilities

• Make a great first impression for guests and clients.
• Support reception and concierge services, admin tasks, and mailbox management.
• Manage visitor arrivals and room bookings efficiently.
• Coordinate security controls, lift and parking management as needed.
• Prioritise competing demands and communicate effectively under pressure.
• Engage with clients during events and site activities.

Skills

Concierge experience

Front of house

Customer service

Admin & mailbox management

Microsoft Office

Visitor management

Room booking systems

Security & lift/parking

Time management

Effective communication

Tools

Microsoft Office

Job description

Trippas White Group in Sydney is seeking a full-time Concierge for the CBD. The role operates Monday to Friday and focuses on delivering exceptional front-of-house experiences, welcoming guests, and supporting event activities.

You will be responsible for visitor management, room bookings, and coordinating security, lifts, and parking, with strong MS Office skills and a proactive, customer-focused approach.