Front Desk Concierge & Visitor Experience Specialist

Adecco Group; Townsville City; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible working arrangements

Learning pathways

Additional leave entitlements

Job summary

ADF Careers in Townsville is seeking a dedicated Concierge to provide a welcoming and professional front-of-house presence. You will ensure smooth front desk operations, handle enquiries and support general office administration while contributing to a positive candidate and visitor experience.

The role requires strong organisational skills, a customer-focused mindset, and the ability to maintain confidentiality across day-to-day operations.

Qualifications

• Experience in front-of-house roles.
• Strong communication and interpersonal skills.
• Ability to handle enquiries and multi-task in a busy reception area.

Responsibilities

• Deliver first point of contact service for visitors, employees, candidates and contractors and provide exceptional customer service.
• Manage incoming enquiries in person and via phone/email and direct them appropriately.
• Support visitor check-in processes and maintain accurate records.
• Assist with general administrative tasks, data entry and record management.
• Complete Facility Security Officer (FSO) training and act as Assistant FSO for the centre.
• Coordinate meeting room bookings and assist with office logistics as required.

Skills

Front desk

Customer service

Administration

Communication

Job description

• Provide exceptional service as the welcoming face of ADF Careers
• Maintain professional front-of-house operations and support workplace administration
• Create a positive experience for candidates

As our Concierge, you will be responsible for delivering outstanding customer service and creating a welcoming environment for candidates, visitors and ADF Careers team members. You'll manage front desk operations, handle enquiries and support general office administration. If you're organised, customer-focused, and enjoy a varied role, this opportunity is for you.

Details about the Client

ADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year.
ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability.

Our people are our greatest asset. We recognise and respect our people’s need to work in ways that support their careers, families, and lifestyle. That’s why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.

Be you, and we’ll be better together.

To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team.

Job Description

As the Concierge, you are the first point of contact, providing a friendly and professional presence while ensuring the smooth operation of front of house activities.

You will:

• Deliver first point of contact service for all visitors, employees, candidates and contractors, ensuring exceptional customer service and a positive experience
• Manage incoming enquiries, both in person and via phone/email, directing them appropriately
• Support visitor check-in processes and maintain accurate records
• Assist with general administrative tasks, including data entry, document handling, and record management
• Complete Facility Security Officer (FSO) training and formally assume the role of Assistant FSO for your ADF Careers Centre. Responsible for maintaining security awareness, processes and procedures in centre
• Act as the first point of contact for deliveries and building-related enquiries
• Ensure the reception and front-of-house areas are clean, organised, and presentable
• Support workplace procedures, including health, safety, and general office protocols
• Coordinate meeting room bookings and assist with office logistics as required
• Report any maintenance or office issues promptly
• Provide administrative and coordination support to the wider team as needed
• Maintain confidentiality and accuracy of documentation
• Liaise with internal stakeholders to ensure smooth day-to-day operations

Candidate's Profile

If you have worked in a similar position or just looking for your next opportunity that will make an impact, we want to speak with you.

Your background will demonstrate:

• Ability to provide outstanding service to candidates, employees and client guests, addressing their needs promptly and professionally.
• Clear and effective verbal and written communication skills.
• Managing tasks, schedules, and priorities with attention to detail.
• Thriving in a fast-paced environment and handling changing priorities.

To apply for this position, you must be an Australian citizen and have the ability to maintain an Australian AGSVA security clearance.

How to apply

If eligible, please submit your resume; applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs.

If you need assistance during our recruitment process, please email Bryley Ellis at [e-mail] for a confidential conversation.

To apply for this position, please submit your application online through our designated platform. The deadline for applications is 11:30 PM (AEST) on Monday 2nd November. It's important to note that applications will be reviewed and processed as they are received.