Premium Concierge & Tenant Experience Executive

Accor Apartments & Realty; Perth; On-site; AUD 45,000 - 65,000; Full time

Job summary

Accor Apartments & Realty is seeking a Concierge Executive to join our Workplace Services Team. You will warmly welcome tenants and visitors in the building lobby and help drive tenant activation initiatives, delivering premium service with a customer-first mindset.

As the face of Accor to tenants and clients, you will leverage strong hospitality skills, excellent communication, and a passion for people while adhering to CX training and best practices.

Qualifications

• Background in customer/hospitality/hotel services.
• Written and verbal communication skills.
• Experience in a customer experience role.
• Passion for people and premium service.
• Must have a valid National Police Check.

Responsibilities

• Greet and assist tenants and visitors in the lobby.
• Provide knowledge about the asset and local precinct.
• Support tenant activation initiatives as needed.
• Engage with tenants and visitors in lobby and building precinct.
• Represent Accor brand to tenants and Client.

Skills

Customer service

Communication

CX experience

People focus

Job description

Accor Apartments & Realty is seeking a Concierge Executive to join our Workplace Services Team. You will warmly welcome tenants and visitors in the building lobby and help drive tenant activation initiatives, delivering premium service with a customer-first mindset.

As the face of Accor to tenants and clients, you will leverage strong hospitality skills, excellent communication, and a passion for people while adhering to CX training and best practices.