Concierge – Full Time - Beach House

GQ; Saint Kilda Junction; On-site; AUD 55,000 - 75,000; Full time

Job summary

Beach House at GQ in Victoria seeks a Residential Concierge to deliver premium services to residents and manage luxury amenities such as cinema, spa, pool, bowling alley, and residents’ bar. The role involves ensuring an exceptional living experience and strong resident satisfaction.

Under the Concierge Supervisor, you will handle resident requests via YARDI, support events, and maintain a welcoming community.

Qualifications

• A passion for delivering exceptional customer service.
• Experience in customer-facing roles, preferably hospitality or luxury residential.
• Excellent communication and a positive, proactive approach.

Responsibilities

• Provide premium concierge services, ensuring resident requests meet a high standard of service.
• Assist in managing luxury amenity spaces (cinema, spa, pool, bowling alley, residents’ bar).
• Utilise YARDI for concierge service management, bookings and feedback.
• Collaborate with Concierge Supervisor and Property Management Team to enhance tenant satisfaction.
• Contribute to planning and executing community events and activities.
• Perform daily duties to reset property and public areas for the next day.

Job description

In November 2021, Qualitas and GURNER Group joined forces to create GQ, a cutting-edge build-to-rent platform. This venture combines the expertise of two leading Australian companies, each bringing skills across investment origination, building design, fund management, capital raising, development, marketing, property management, and building operations.

At GQ, our mission is to deliver extraordinary developments in prime urban locations, offering world-class services rooted in high demand and exceptional supply. We seamlessly integrate proven design, best-in-class amenities, and unparalleled customer service honed from years of experience in build-to-sell, now tailored for the unique opportunities in the leasing market.

Our vision goes beyond simply creating residences; it’s about crafting spaces that inspire, uplift, and enrich daily life. We believe everyone deserves a place that evokes inspiration and energy, and we are committed to setting a new benchmark for opulent, service-oriented living in Australia’s build-to-rent landscape.

The Position

As a Residential Concierge at Beach House, you will be at the forefront of providing premium concierge services to our residents, ensuring their living experience is unparalleled. This role is pivotal in creating a welcoming, supportive, and vibrant community atmosphere. Working under the guidance of the Concierge Supervisor, you will contribute to the seamless operation of high-end amenity areas, including a cinema, spa, swimming pool, bowling alley, and residents’ bar. Utilising YARDI for concierge service management, you will handle resident requests efficiently, contributing to the overall satisfaction and retention of our community members.

This role is a full time role working 3pm - 11pm

Key Responsibilities

As a Residential Concierge for Beach House, your responsibilities include but are not limited to;

• Provide high-quality concierge services, ensuring resident requests are met with efficiency and a high standard of customer service.
• Assist in the management of amenity areas, ensuring they are well-maintained and provide an exceptional experience for all residents.
• Participate in the planning and execution of community events and activities, fostering a sense of belonging and community spirit among residents.
• Utilise YARDI concierge service management system to handle requests, bookings, and feedback, contributing to the efficient operation of concierge services.
• Work closely with the Concierge Supervisor and Property Management Team to enhance tenant satisfaction and adhere to our luxury living standards.
• Enhancing tenant satisfaction through excellent customer service and proactive communication.
• Resetting the property and amenity for the following day including general tidying of public areas

The Successful Candidate

To be successful in this role, the ideal candidate will possess the following attributes and experience:

A passion for delivering exceptional customer service and a proven track record in a customer-facing role, preferably in hospitality, hotels, or high-end residential settings.

This role includes a rotating roster, working across different days of the week, including weekends.

Exceptional communication skills, with the ability to interact positively and effectively with residents and team members.

Ability to work autonomously and collaboratively within a team, supporting the Concierge Supervisor and contributing to a positive work environment.

Vibrant and optimistic, with the capability to adapt to challenges and maintain a positive, solution-focused approach.

Highly organized with attention to detail, ensuring all resident requests and concierge services are managed efficiently.