Concierge Attendant | Luxury Hotel, Growth & Perks

Accorhotel; Melbourne; On-site; AUD 48,000 - 64,000; Full time

Job summary

1 Hotel & Homes Melbourne is seeking a friendly and professional Concierge Attendant to welcome guests, offer local recommendations and assist with luggage, transport bookings and special requests. You will work flexibly across shifts to ensure a seamless guest experience in a luxury setting.

You will collaborate with Bell Desk, Concierge and Valet teams, using hotel systems to manage requests and remember guest preferences, maintaining a calm, thoughtful service even when busy.

Qualifications

• Excellent guest service and presence.
• Clear communication with guests and colleagues.
• Professional appearance and presentation.
• Ability to assist with luggage and queuing when busy.

Responsibilities

• Welcome guests and create a warm first impression.
• Provide recommendations for dining, events and things to do in Melbourne.
• Assist with luggage, transport bookings and special requests.
• Support Bell Desk, Concierge and Valet duties as needed.
• Use hotel systems to manage guest requests efficiently.
• Remember guest preferences to build rapport.
• Maintain calm, organized service during busy periods.

Skills

Guest service

Communication

Professional presentation

Luggage handling

Time management

Tools

Hotel systems (PMS)

Job description

1 Hotel & Homes Melbourne is seeking a friendly and professional Concierge Attendant to welcome guests, offer local recommendations and assist with luggage, transport bookings and special requests. You will work flexibly across shifts to ensure a seamless guest experience in a luxury setting.

You will collaborate with Bell Desk, Concierge and Valet teams, using hotel systems to manage requests and remember guest preferences, maintaining a calm, thoughtful service even when busy.