Practice Operations Lead: Admin & Staff Coordination

Chandler Macleod; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Chandler Macleod in Brisbane is seeking an experienced Assistant Practice Manager to support busy operations within a dynamic environment. Reporting to the Practice Manager, you will coordinate administrative functions, supervise reception and admin staff, and drive service excellence.

You will contribute to workforce coordination, stakeholder engagement, compliance and continuous improvement, with a focus on accurate record-keeping, data analysis and timely reporting to support decision-making.

Qualifications

• Experience in practice management, office management or business support.
• Experience leading administrative staff.
• Strong organisational and multitasking abilities.
• Excellent communication and stakeholder engagement.
• Record-keeping and data reporting proficiency.
• Experience with Microsoft Office and business systems.

Responsibilities

• Support day-to-day operations and administrative functions.
• Supervise administration and reception teams.
• Provide coaching and performance support to staff.
• Assist with recruitment, onboarding and workforce administration.
• Manage escalated client and operational enquiries.
• Support finance, procurement, travel and facilities tasks.
• Monitor service standards and identify process improvements.
• Conduct quality assurance and compliance activities.
• Prepare reports and provide operational insights.
• Build relationships with internal and external stakeholders.

Skills

Practice management

Administration leadership

Stakeholder engagement

Communication skills

Organisational skills

Education

Business Administration / Practice Management qualification

Tools

Microsoft Office

HRIS / business systems

Job description

Chandler Macleod in Brisbane is seeking an experienced Assistant Practice Manager to support busy operations within a dynamic environment. Reporting to the Practice Manager, you will coordinate administrative functions, supervise reception and admin staff, and drive service excellence.

You will contribute to workforce coordination, stakeholder engagement, compliance and continuous improvement, with a focus on accurate record-keeping, data analysis and timely reporting to support decision-making.